Alex Cook
Greenup,KY
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
Power Clean Industrial Services
Huntington Wv
02.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Developed customized account plans for clients to help them achieve their business goals.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Supervisor of Operations
Monitoring Control and Compliance
Ashland Ky
07.2022 - 02.2023
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Field Supervisor
Hepaco,LLC
Ashland, KY
05.2021 - 06.2022
- Responsible for supervising and performing a full range of task required for industrial service operations to include but not limited to, tank cleaning, pipeline maintenance, manual remediation services, waste bulking, and/or demolition services, in accordance with established company policies and procedures.
Crew Leader /Water Blaster
HydrochemPSC
Ashland, KY
03.2020 - 08.2021
- Responsible for safety policies and procedures of both the company and the customer, including hands-on information regarding operations, safety, equipment, emergency response and administrative functions.
Garage Door Technician
Garage Door Plus
South Point, OH
02.2019 - 02.2020
- Updated daily logs with hours and materials used
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Runner
Expro
Wurtland, KY
09.2017 - 02.2019
- Established pathways for safe removal or destruction after determining full nature of devices and explosives involved.
Diesel Technician
We Care Auto Repair
Proctorville, OH
03.2017 - 09.2017
- Coordinated installation of systems, machinery and components
- Conducted inspections and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs.
Garage Door Technician
Over head door
Myrtle Beach, SC
07.2016 - 03.2017
- Worked with customers to understand requirements and provide exceptional service
- Worked with company to resolve problems, improve operations and provide exceptional customer service.
Diesel Technician
Glockner South Point Ford
South Point, OH
12.2015 - 06.2016
- Provided excellent customer service to callers requiring assistance for mechanical issues
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
Education
Bachelor's degree - Environmental Science
University of Phoenix-Online Campus
Phoenix, AZ12.2021
High School Diploma -
Chesapeake High School
Chesapeake, OH05.2016
Skills
- Diesel Engine Repair
- Brake Repair
- Transmissions
- Mechanic Experience
- Operation of heavy equipment
- Management of remediation sites
- Soil Sample Collections
- Boom deployment
Certification
- Commercial truck equipment technology
- Twic card
- 40 hour Hazwoper
- CPR/ First Aid cert.
- OHSA-10
- Boater license
Timeline
Account Manager
Power Clean Industrial Services
02.2023 - Current
Supervisor of Operations
Monitoring Control and Compliance
07.2022 - 02.2023
Field Supervisor
Hepaco,LLC
05.2021 - 06.2022
Crew Leader /Water Blaster
HydrochemPSC
03.2020 - 08.2021
Garage Door Technician
Garage Door Plus
02.2019 - 02.2020
Runner
Expro
09.2017 - 02.2019
Diesel Technician
We Care Auto Repair
03.2017 - 09.2017
Garage Door Technician
Over head door
07.2016 - 03.2017
Diesel Technician
Glockner South Point Ford
12.2015 - 06.2016
Bachelor's degree - Environmental Science
University of Phoenix-Online Campus
High School Diploma -
Chesapeake High School
- Commercial truck equipment technology
- Twic card
- 40 hour Hazwoper
- CPR/ First Aid cert.
- OHSA-10
- Boater license