Wallace Espin
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Pizza Hut Inc
07.2024 - 02.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Miami Coral Park Senior High School
06.2023
Middle School Diploma -
West Miami Middle School
06.2019
Skills
- Effective verbal communication
- Team Player
- Problem-Solving
- Proficient time management
- Microsoft Office Specialist
- Customer service
- Active listening
- Critical thinking
- Complaint handling
Accomplishments
Reached 2nd place for a competition in the Future Business Leaders of America (FBLA) that required me to make a poster to advertise a fake Business as I would have two other people next to me who would be sending me pictures to use while I put everything together in a professional manner within one hour in 2019
Was the Treasurer for the Future Business Leaders of America (FBLA) which required me to check our budget and make sure that we never went over, I also had to look for the certain items we would be using for our sales in West Miami Middle School in 2019
Certification
- Certified Microsoft Office Specialist (Office Excel, Power Point, Word)
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
Pizza Hut Inc
07.2024 - 02.2025
High School Diploma -
Miami Coral Park Senior High School
Middle School Diploma -
West Miami Middle School
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