Wallace Lorenzo Heath Jr
El Paso,United States of America
Summary
Accomplished professional with extensive experience in education and mental health at Ft Bliss Emergency Immigration Services. Proven ability in problem-solving and data management, ensuring high-quality care and compliance. Expertise in fostering teamwork and effective communication, focused on enhancing outcomes for students and clients.
Overview
35
35
years of professional experience
Work History
Substitute Teacher
Socorro Independent School District
01.2022 - Current
- A substitute teacher takes on the responsibilities of a regular teacher when a regular teacher is absent. Their duties can include:
- Lesson plans: Following the lesson plans left by the regular teacher or creating their own if necessary
- Classroom management: Keeping students engaged and on task and maintaining discipline
- Student supervision: Ensuring students are safe and following school policies and procedures
- Student progress: Grading assignments, assigning homework, and tracking student progress
- Communication: Reporting back to the regular teacher on student attendance, lesson progress, and other important information
Recreation Assistance
Job Corps
06.2024 - 10.2024
- Demonstrates and abides by Aleut Core Values and operating.
- Assists in organizing and implementing recreation/ non-vocational programs and lifelong leisure-learning activities and programs, encouraging trainees.
- Develops and operates weekly contests and tournaments.
- Activities will also be dependent upon season and weather.
- Assists in center-sponsored trips and may escort staff to events.
- Assists with Water Safety programming (videos, swimming certification, and swim lessons).
- Coaches’ intramural and varsity teams engaged in on- and off-center activities.
- Assists trainees in fitness and weight training, instructing (DC) technique, what occurs after, and replenishing protein/diet.
- Assists trainees in various recreational clubs such as poetry, drama, talent shows, and other creative activities, such as arts and crafts.
- Ensures that all programs comply with DOL.
- Attends required staff training.
- Cultivate and maintain a climate at the center free of harassment, intimidation, bullying, and disrespect to provide a safe place for staff and students to work and learn.
- Communicates and consistently models appropriate CSS and employability skills, including personal responsibility.
- Maintains accountability for staff, students, and property and adheres to safety practices in all areas of responsibility.
- Performs other duties assigned.
Mental Health Technician
Ft. Bliss Emergency Immigration Services
El Paso, United States
12.2019 - 01.2022
- Providing counseling services to an assigned caseload of unaccompanied children (UC) at an on-site children's residential facility.
- Functions liaising with other Mental Health Caseworkers (MHC), Case Management, and onsite vendors.
- Responsible for ensuring contractual requirements and client expectations are met at the on-site residential facility.
- Assisted Budgeting Analyst.
- Ensures all (Office Refugee Resettlement) policies and procedures are followed.
- Conducts and documents mental health assessments for all children under the program.
- Provide ongoing individual and group counseling by ORR policies and procedures.
- Screens for human trafficking concerns.
- Ensures quality care for all UC residents and timely response to UC’s needs, including crisis intervention.
- Coordinate caseload with assigned case managers and lead case managers.
- Extract and create the required analytical reports for supervisors and leadership.
- Attends internal and external meetings, trainings, and educational events.
- Maintains the UC case file and ORR database by ORR policies and procedures.
- Reports significant incidents by ORR policies and procedures.
- Follows up on all Significant Incident Reports (SIRs).
- Providing counseling services to an assigned caseload of unaccompanied children (UC) at an on-site children's residential facility.
Medical Support Assistant
El Paso Veterans Medical Hospital
El Paso, United States
05.2016 - 12.2019
- Applied a specific data entry and management system while ensuring the accuracy, integrity, and safety of all data, PIV cards, and patient-identifiable information.
- Scheduled and organized appointments for the timely delivery of survival professionally.
- Simplified and authenticated provider orders in adherence to Veterans Health Administration (VHA) national scheduling guidelines to meet the needs of veterans of the U.S. armed services.
- Ensured the completion of encounter forms to receive praise from high authority and appropriate workload credit.
- Verified and updated insurance information/demographics for future records and further use.
- Proactively resolved complex/conflict queries by suggesting appropriate solutions.
- Established long-lasting and strong bonds with key clients by communicating and taking care of customers in a well-mannered way.
- Responsible for greeting and screening Veteran calls to determine whether the consult was entered when it was processed and shipped to the veteran.
- Distribute incoming mail to the appropriate personnel.
- Provided customer service to Veterans, staff, and family members or caregivers with zero (0) documented complaints.
- Displays a positive image and is highly motivated to seek ways to expedite patient processing.
- Quickly deduces what items or services are needed from written prescriptions or oral requests.
- Operates various standard office equipment, including voicemail, multifunction copier, computer, and multiple systems (VISTA, CAPRI, Excel) daily.
- Monitor consult view alerts to coordinate appropriate initial action of other-than routine prosthetic consults and consults addenda/comments for proper follow-up and action.
- Triage medical consults daily to initiate action as scheduled.
Soldier
United States Army
01.1991 - 10.2014
- Supervised two (2) to three (3) hundred personnel transitioning out of military service as a Warrior Transition Battalion Cadre.
- Human Resource Manager and Executive Administrative Assistant.
- Managed Protocol functions.
- Planned over 500 Military Funeral Honors with a 100% success rate as a high-level military leader.
- Managed risk along multiple lines while planning convoy and security missions to facilitate operations throughout a military career.
- Planned, organized, and oversaw the comprehensive protection of military installations, personnel, and assets while operating in Qatar and Kuwait.
- Provided briefings to international military students in Kuwait and the United States.
- Conducted and implemented security guidelines and safety regulations.
- Unit and Government Travel Card NCOIC.
- Administered training to personnel.
- Ensured job proficiency in security personnel.
- Organized and managed daily activities of 500 personnel’s security operations at a 100% safe rate.
- Conducted and implemented guidelines and safety regulations according to the Department of the Army and Department of Defense agency directives.
- Oversaw the safety and accountability of government equipment and assets valued at over $1,400,00.00.
- Former Security Clearance holder.
Education
Masters in Arts - Counseling, Marriage & Family Therapy
Webster University
St. Louis, MissouriBachelors - Social Psychology
Park University
Parkville, MissouriSkills
- Dynamic
- Innovative
- Forward-thinking
- Teaching
- Instructing
- Problem-solving
- Decision-making
- Critical thinking
- Teamwork
- Adaptability
- Attention to detail
- Time management
- Proficient in Microsoft Office
- Data management
- Communication
- Instructional program management
- Administrative support
- Leadership
- Planning
- Cross-functional project support
Professional References
- Eric S. Benn, Assistant Superintendent, Schaeffer House, 12451 Garment Road, El Paso, Texas, 79938, (915) 856-9324, (915) 694-7087, (915) 856-9623, eric.benn@tjjd.texas.gov
- Matthew Beatty, Realtor, EXP, (915) 920-8855, kidmcb282@yahoo.com
- Carlos Clark, VA crisis hotline, VA EL Paso, TX, (915) 526-8979, carlo.clark35@yahoo.com
- Bryan Smith, Administration, FT BLISS, (832) 687-3720, bryansmith0720@yahoo.com
- Gregg Davis, Financial consultant, GEAU, (915) 540-6186, tariq43@msn.com
Military Status
US Army Retired (23 years)
Veteran Status
100% Service-Connected Rating, Employable
Military Certifications
- Army Basic Leadership Course
- Army Leadership Course
- Army Staff Course
- Defensive Driving Course
Personal Information
Citizenship: United States of America
Affiliations
CASA Volunteer Court Appointed Special Advocate trained court to advocate for abused or neglected chilidren in the foster syatem
Timeline
Recreation Assistance
Job Corps
06.2024 - 10.2024
Substitute Teacher
Socorro Independent School District
01.2022 - Current
Mental Health Technician
Ft. Bliss Emergency Immigration Services
12.2019 - 01.2022
Medical Support Assistant
El Paso Veterans Medical Hospital
05.2016 - 12.2019
Soldier
United States Army
01.1991 - 10.2014
Masters in Arts - Counseling, Marriage & Family Therapy
Webster University
Bachelors - Social Psychology
Park University