Wallace Jones
Evanston,WY
Summary
Creative, enthusiastic, and customer-focused professional seeking a stimulating and challenging position within a dynamic company.
Overview
24
24
years of professional experience
Work History
Travel Consultant/Agency Owner
Wallaroo Travel Services
Evanston, WY
04.2022 - Current
- Design and organize tailored travel itineraries for leisure and corporate clients.
- Counsel clients to enhance their trips, including upgrades, and unique tours.
- Build and manage client relationships to maximize retention.
- Develop innovative marketing initiatives and utilize existing brand platforms.
Reservations Representative
American Airlines
Tempe, AZ
09.2021 - 11.2021
- Assisted customers with flight arrangements, changes, and cancellations.
- Resolved flight delay-related concerns while providing exceptional service.
Inbound Reservation Sales Agent
GATE 1 Travel
Phoenix, AZ
06.2021 - 09.2021
- Sold tours, airfare, and optional experiences with a consultative approach.
- Counseled clients on tour options, and upsold additional packages.
- Skillfully handled client issues to maintain satisfaction.
Agency Manager | Leisure & Corporate Travel Agent
Travel Leaders/Signature Destinations
Phoenix, AZ
04.2001 - 07.2021
- Directed travel planning and organization for leisure and corporate clients.
- Guided clients on upgrades and unique experiences to elevate their trips.
- Supervised and trained staff in policies, procedures, and product updates.
- Launched creative marketing initiatives, and organized destination-focused events.
- Facilitate destination-focused consumer events in person and via webinars.
Education
Certificate - Tourism and Travel Services Management
Professional Travel Academy
Las Vegas, NV12.1993
GED -
Lifelong Learning (now known as Uinta B.O.C.E.S #1)
Evanston, WY06.1990
Skills
- Sabre proficient
- Microsoft Office Suite proficient (Word, Excel, and PowerPoint)
- Exceptional communicator
- Driven customer service abilities
- Detail-oriented
- Self-motivated, and a team player
- Destination knowledge
- Problem solving
- Conflict resolution
- Mentoring and training
- Executive travel
- Leisure travel
- Customer relationship management
- Marketing and promotion
- Certified Specialist in Australia, New Zealand, and Japan
- Viking Academy Graduate
- Amawaterways Academy Graduate
Timeline
Travel Consultant/Agency Owner
Wallaroo Travel Services
04.2022 - Current
Reservations Representative
American Airlines
09.2021 - 11.2021
Inbound Reservation Sales Agent
GATE 1 Travel
06.2021 - 09.2021
Agency Manager | Leisure & Corporate Travel Agent
Travel Leaders/Signature Destinations
04.2001 - 07.2021
Certificate - Tourism and Travel Services Management
Professional Travel Academy
GED -
Lifelong Learning (now known as Uinta B.O.C.E.S #1)