Summary
Overview
Work History
Education
Skills
Timeline
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Wallace Jones

Wallace Jones

Evanston,WY

Summary

Creative, enthusiastic, and customer-focused professional seeking a stimulating and challenging position within a dynamic company.

Overview

24
24
years of professional experience

Work History

Travel Consultant/Agency Owner

Wallaroo Travel Services
Evanston, WY
04.2022 - Current
  • Design and organize tailored travel itineraries for leisure and corporate clients.
  • Counsel clients to enhance their trips, including upgrades, and unique tours.
  • Build and manage client relationships to maximize retention.
  • Develop innovative marketing initiatives and utilize existing brand platforms.

Reservations Representative

American Airlines
Tempe, AZ
09.2021 - 11.2021
  • Assisted customers with flight arrangements, changes, and cancellations.
  • Resolved flight delay-related concerns while providing exceptional service.

Inbound Reservation Sales Agent

GATE 1 Travel
Phoenix, AZ
06.2021 - 09.2021
  • Sold tours, airfare, and optional experiences with a consultative approach.
  • Counseled clients on tour options, and upsold additional packages.
  • Skillfully handled client issues to maintain satisfaction.

Agency Manager | Leisure & Corporate Travel Agent

Travel Leaders/Signature Destinations
Phoenix, AZ
04.2001 - 07.2021
  • Directed travel planning and organization for leisure and corporate clients.
  • Guided clients on upgrades and unique experiences to elevate their trips.
  • Supervised and trained staff in policies, procedures, and product updates.
  • Launched creative marketing initiatives, and organized destination-focused events.
  • Facilitate destination-focused consumer events in person and via webinars.

Education

Certificate - Tourism and Travel Services Management

Professional Travel Academy
Las Vegas, NV
12.1993

GED -

Lifelong Learning (now known as Uinta B.O.C.E.S #1)
Evanston, WY
06.1990

Skills

  • Sabre proficient
  • Microsoft Office Suite proficient (Word, Excel, and PowerPoint)
  • Exceptional communicator
  • Driven customer service abilities
  • Detail-oriented
  • Self-motivated, and a team player
  • Destination knowledge
  • Problem solving
  • Conflict resolution
  • Mentoring and training
  • Executive travel
  • Leisure travel
  • Customer relationship management
  • Marketing and promotion
  • Certified Specialist in Australia, New Zealand, and Japan
  • Viking Academy Graduate
  • Amawaterways Academy Graduate

Timeline

Travel Consultant/Agency Owner

Wallaroo Travel Services
04.2022 - Current

Reservations Representative

American Airlines
09.2021 - 11.2021

Inbound Reservation Sales Agent

GATE 1 Travel
06.2021 - 09.2021

Agency Manager | Leisure & Corporate Travel Agent

Travel Leaders/Signature Destinations
04.2001 - 07.2021

Certificate - Tourism and Travel Services Management

Professional Travel Academy

GED -

Lifelong Learning (now known as Uinta B.O.C.E.S #1)

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Wallace Jones