Wallace Keels
Charlotte,NC
Summary
A dedicated and experienced professional with decades of experience in customer service and transportation. Seeking a position in customer service or security, leveraging military and civilian expertise to provide outstanding service and security solutions.
Overview
42
42
years of professional experience
Work History
Senior Customer Service Specialist
Schneider
01.1995 - 01.2023
- Monitored customer freight to identify issues and improve operational efficiency
- Recommended adjustments based on fluctuating freight volumes to optimize performance
- Utilized various technologies to analyze service issues and trends, offering data-driven solutions
- Collaborated closely with leaders, teams, and customers to ensure high levels of service satisfaction
- Participated in ongoing professional development opportunities, staying current with industry trends to better serve customers'' needs.
- Provided exceptional support during high-traffic periods, maintaining professionalism under pressure and minimizing disruptions in service levels.
- Handled sensitive customer data responsibly, adhering strictly to privacy regulations and safeguarding confidential information from unauthorized access or disclosure.
- Consistently achieved personal performance targets while actively contributing to the success of the broader team.
Transportation Specialist
US Army
09.1980 - 06.1995
- Company Overview: Retired
- Coordinated and managed the transportation of military personnel, equipment, and supplies globally
- Ensured timely and secure delivery of resources to various locations, improving operational success
- Maintained detailed transportation records and ensured compliance with military regulations
- Provided leadership and training to junior personnel, fostering team efficiency and morale
- Retired
Education
High School Diploma -
Mayewood High School
Sumter, SC06.1978
Skills
- Exceptional customer service
- Problem-solving skills
- Strong communication
- Interpersonal abilities
- Proficient in transportation logistics
- Scheduling
References
Available upon request
Timeline
Senior Customer Service Specialist
Schneider
01.1995 - 01.2023
Transportation Specialist
US Army
09.1980 - 06.1995
High School Diploma -
Mayewood High School
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