WALLACE NEAL JR

- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)

• Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
• • Supported and trained team members resulting in the best launch in Merch History• Led and supported operations that resulted in the 2022 Merch On-Demand Champion Site• Led BHD team to achieve the Rise to the Top Winner for 3 Pillars within the Merch Org• Assisted with site BEN affinity initiatives• BHN L6 Stretch Role• L5 Peer Leader

• Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability
• Authored and updated production reports and personnel records to facilitate operational decisions
• Delegated work to staff, setting priorities and goals
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
• Recruited and trained new employees to meet job requirements
• Reviewed completed work to verify consistency, quality and conformance
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement

• Supervised business functions, employee staffing
• Promoted positive customer service experiences by promptly resolving conflicts
• Evaluated schedules, orders and forecasts to plan processes and meet timetables
• Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability
• Supervised 125 employees, ensuring optimal productivity
• Aligned procedures and protocols with changing business demands
• Implemented new processes and procedures tactfully and passionately
• Inspected production, quality control and maintenance reports to detect and address production problems
• Revitalized underperforming teams and transformed profitability and productivity through targeted training
• Boosted team morale and overall revenues by creating and implementing sales contests
• Authored and updated production reports and personnel records to facilitate operational decisions
• Planned material and equipment needs to drive on-time delivery in concert with project schedule
• Streamlined operational efficiencies by successfully hiring top talent driving productivity

• Supervising associate’s members to ensure the highest quality of production and productivity throughout shift
• Safely and effectively met all deadlines for unloading products received
• Proficiently used frequency scanners to inventory all incoming products
• Direct link with associates and Area managers
• TDR certified (Trailer Dock and Release)
• Train team members within the company
• Increased scan rates in small sort from 4,800 to 6K per hour by creating new process and layout
• Execute inbound volume and outbound process
• Plan shifts/sorts with daily volume and headcount to meet productivity standards
• Motivate and encourage associates and team members to reach daily target
• Make Data driven decisions during shifts/sorts

• Maintained a safe work environment, adhering to all established food and safety guidelines
• Maintained an organized, stocked, ordered products, and inventory daily
• Partnered with loss prevention awareness ensuring shrinkage was minimal
• Inventoried tills by following all cash register policies and procedures
• Delegated duties to appropriate associates and maintained team environment

• Performing inventory controls and keeping quality standards high for audits
• Keep a clean and safe working environment and optimize space utilization
• Operate and maintain preventively warehouse vehicles and equipment
• Follow quality service standards and comply with procedures, rules and regulations
• Maintain technical knowledge by attending educational workshops; professional development courses
• Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system