Wallace So.a
Spanaway,WA
Summary
Detail-oriented retail worker with expertise in maintaining store cleanliness and organization. Known for cash handling accuracy and a customer-first approach, ready to contribute to improving store operations and enhancing the shopping experience.
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
10
10
years of professional experience
Work History
Retail Worker
Tafuna Mini Mart Inc.
Pago Pago , American Samoa
06.2016 - 01.2026
- Assisted customers with product selection, ensuring a positive shopping experience.
- Managed inventory levels, restocking shelves to maintain optimal product availability.
- Trained new staff on store policies and customer service best practices.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Resolved customer complaints by providing effective solutions, improving overall satisfaction ratings.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Received product shipments and organized in stockroom storage area.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Utilized variety of power and hand tools to perform maintenance and repairs in accordance with safety requirements.
- Ensured seamless daily operations by maintaining clean and organized work environments.
- Gathered and disposed of worksite debris to remove safety hazards.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
- Executed basic framing tasks under supervision to enhance construction processes.
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Assisted with movement of materials and equipment to job sites.
Education
High School Diploma -
Pacific Horizons School
American Samoa05-2023
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Store cleaning
- Cash handling accuracy
- Store maintenance
- Stock replenishment
- Display maintenance
- Merchandise display
- Shipment receiving
- Cash register operation
- Friendly and helpful
- Goal driven
- Ability to lift 40 pounds
- Cleaning and sanitizing
- Power tools proficiency
- Painting
- Carpentry basics
- Building maintenance
- Plumbing repairs
- Landscaping
- Pressure washing
Languages
Samoan
Native or Bilingual
Timeline
Retail Worker
Tafuna Mini Mart Inc.
06.2016 - 01.2026
High School Diploma -
Pacific Horizons School