Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Wally Pichardo

North Brunswick,NJ

Summary

Forward-thinking with several years of experience leveraging managerial skills and commitment to innovation, trained leadership and efficiency. Works hard alone or in teams with outstanding communication, demand for accountability and approachable personality.

Overview

3
3
years of professional experience

Work History

Senior Account Manager

Grizzly Solutions
Matawan, NJ
06.2022 - 08.2023
  • Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
  • Participated in weekly team meetings with other senior account managers to discuss best practices.
  • Attended industry conferences and events as a representative of the company.
  • Conducted regular meetings with clients to review performance metrics, progress, and future goals.
  • Maintained detailed records of all account activity including sales orders, invoices, payments.
  • Collaborated with internal departments such as marketing, operations, finance. to ensure successful execution of projects.
  • Identified opportunities for cross-selling products and services to existing customers.
  • Managed key account relationships, ensuring customer loyalty and retention.
  • Provided ongoing training and support to junior team members on sales techniques and processes.

Customer Service Representative

Home Depot
Milltown, NJ
09.2020 - 03.2021
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries via phone, email, and chat.
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

High School Diploma -

North Brunswick Township High School
North Brunswick, NJ
06-2020

Some College (No Degree) - Data Analytics

Middlesex County College
Edison, NJ

Skills

  • Excellent negotiation skills
  • Scheduling
  • Leadership management trained
  • Sales expertise
  • Customer Relations
  • Invoicing
  • Sales tactics

Languages

Spanish
Professional

References

References available upon request.

Timeline

Senior Account Manager

Grizzly Solutions
06.2022 - 08.2023

Customer Service Representative

Home Depot
09.2020 - 03.2021

High School Diploma -

North Brunswick Township High School

Some College (No Degree) - Data Analytics

Middlesex County College

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Wally Pichardo