Walt Dittrich
Casualty Specialist
Las Vegas,NV
Summary
- Energetic and optimistic about customer service
- Accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Successful in delivering quality service in fast-paced environments with high-volume of calls.
- Friendly, open, and committed to building customer base by providing positive service experience.
Experienced with managing automobile and casualty claims efficiently. Utilizes analytical skills to investigate and settle claims fairly. Track record of maintaining strong client relationships and ensuring adherence to industry standards.
Overview
37
37
years of professional experience
6
6
years of post-secondary education
Work History
Claims Adjuster, Automobile and Casualty
CSAA Insurance Group, a AAA Insurer
02.2023 - Current
- Evaluated automobile and casualty claims to determine liability and coverage eligibility.
- Analyzed claim documentation for accuracy, ensuring compliance with industry standards.
- Delivered expert guidance to policyholders regarding claims processes and requirements.
- Mentored junior adjusters on best practices in claims assessment and reporting procedures.
- Implemented process improvements that streamlined claims handling, enhancing operational efficiency.
- Conducted comprehensive investigations, including interviews with claimants and witnesses, to gather evidence.
- Negotiated settlements with claimants, achieving mutually agreeable outcomes without litigation.
Contact Tracer
CSAA-AAA Contracted Through ICONMA
Las Vegas, NV
03.2021 - 02.2023
- Investigated and identified confirmed and suspected coronavirus cases.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Performed record keeping by logging client information within secure contact-tracing software.
- Developed and implemented training programs to educate team members training over 200 people
- Oversaw daily operations assisting other tracers to ensure high levels of productivity.
Corrections Officer
City Of Las Vegas Department Of Public Safety
North Las Vegas, NV
04.1997 - 01.2021
- Streamlined operational efficiencies by effectively maintaining daily activity logs in computerized database
- Effectively interacted with culturally diverse staff, offenders, and public, including during times of stress. explaining process in detail and what needed to be done.
- Served as Field Training Officer for over fifteen years, with certifications in Instructor Development
- Performed as "Acting Sergeant" for nine years, taking on role of supervisor and "Watch Commander" when Sergeants were not available
Uber Driver
Self-Employed
Las Vegas, NV
10.2014 - 10.2024
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Picked up riders and greeted upon vehicle entry, engaging in conversation.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Cook / Bartender
New York City Pizza
Las Vegas, NV
10.1988 - 03.1997
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Taught employees bar sales techniques, resulting in higher profits.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT 07.2023 - 11.2025
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT 2019 - 2022
Skills
- Dynamic
- Efficient multi-tasker
- Fast worker and quick learner
- Punctual and honest
- Flexible and Adaptable
- Excellent Interpersonal Skills
- Superior attention to detail
- Hard worker taking pride in their work
- Good listening skills
- Proficient with computers and data collection
Timeline
Bachelor of Science - Information Technology
Western Governors University
07.2023 - 11.2025
Claims Adjuster, Automobile and Casualty
CSAA Insurance Group, a AAA Insurer
02.2023 - Current
Contact Tracer
CSAA-AAA Contracted Through ICONMA
03.2021 - 02.2023
Bachelor of Science - Business Management
Western Governors University
2019 - 2022
Uber Driver
Self-Employed
10.2014 - 10.2024
Corrections Officer
City Of Las Vegas Department Of Public Safety
04.1997 - 01.2021
Cook / Bartender
New York City Pizza
10.1988 - 03.1997