WALTER BEST
Forest Hill,USA
Summary
Experienced in handling customer interactions and resolving issues promptly, utilizing communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Aerotek
05.1994 - 12.1997
- (410)567-8000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Delivery Driver
Trafalgar Logistics
08.2020 - 11.2020
- Responsibilities include: Inspect vehicle before and after trip, Deliver packages in a timely manner, follow safety measures, Customer Service
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
Driver
Lyft
12.2017 - Current
- Responsibilities include: transporting passengers to the destination
- Phone N/A
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
School Bus Driver
Durham School Bus Services
07.2018 - 12.2018
- Responsibilities include: Pre inspect vehicles, transporting special needs children to and from school, cleaning and fueling vehicles.
- (410) 686-1076
- Improved on-time arrival rates by diligently planning efficient routes and managing unforeseen circumstances.
- Promoted positive relationships with students, fostering an inclusive atmosphere that respected each child''s unique needs.
- Contributed to a positive school culture by actively participating in staff meetings, professional development opportunities, and events promoting inclusivity among special needs students.
Salon Booth Owner and Operator
Pamper me with Jazz
12.1997 - 06.2008
- (410)922-4888
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Call Center Customer Service Representative
Aerotek
05.1994 - 12.1997
- Responsibilities include: data-entry, filing, customer service, and call center; inbound and outbound calls.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
C. Milton Wright High School
Bel Air, MD01.1991
Telecommunications
Morgan State University
Baltimore, MD06.1993
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Documentation
- Administrative support
- Microsoft Office Suite
- Building rapport
- Prioritization
- Clerical support
- Live chat support
- Filing
- Order fulfillment
- Research
- Reading comprehension
- Service upselling
- Office equipment proficiency
- Proofreading
- Retail store support
- Delivery scheduling
- Receiving support
- Call triaging
- Credit adjustments
- Travel planning
- Route management
Timeline
Delivery Driver
Trafalgar Logistics
08.2020 - 11.2020
School Bus Driver
Durham School Bus Services
07.2018 - 12.2018
Driver
Lyft
12.2017 - Current
Salon Booth Owner and Operator
Pamper me with Jazz
12.1997 - 06.2008
Customer Service Representative
Aerotek
05.1994 - 12.1997
Call Center Customer Service Representative
Aerotek
05.1994 - 12.1997
Telecommunications
Morgan State University
High School Diploma -
C. Milton Wright High School
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