Walter Clark
Temple,GA
Summary
Adept at leveraging skills in customer relationship management and diagnostic equipment use, I significantly enhanced service quality at Mhc Kenworth. My proactive approach in inventory management and a goal-oriented mindset led to improved workflow efficiency. With a strong work ethic, I excel in fostering client relations and driving operational success.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Service Advisor
Mhc Kenworth
Mableton, GA
07.2021 - Current
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promptly responded to customer inquiries via phone, email or in person.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Upsold additional products or services when appropriate.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Participated in ongoing training activities related to automotive technology advancements.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Front Counter Sales
Peach State Freightliner
Austell, GA
09.2019 - 07.2021
- Demonstrated ability to handle multiple tasks simultaneously in a fast paced environment.
- Tracked sales performance metrics to identify trends in market place.
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed promotional strategies to increase sales volume.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
Warehouse Manager
Rush Enterprises
Kennesaw, GA
03.1996 - 09.2019
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Analyzed data from production reports to identify trends or opportunities for improvement.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
- Resolved customer complaints related to product quality or delivery issues.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
Gas Turbine Systems Technician
Navy
Norfolk, VA
07.1990 - 11.1995
- Performed preventive maintenance on gas turbine components such as fuel nozzles, combustion liners, and air seals.
- Trained personnel on proper use of safety equipment when working around gas turbines.
- Monitored engine performance using diagnostic software tools such as SCADA.
- Maintained detailed records of all repairs and maintenance conducted on turbine systems.
- Repaired damaged components by welding or brazing as needed.
- Inspected piping systems connected to the turbine for signs of leakage or blockages.
- Conducted regular checks of lubrication levels in order to maintain optimal performance.
Education
High School Diploma -
Pine Bluff High School
Pine Bluff, AR05-1990
Skills
- Service order review
- Customer relationship management
- Diagnostic equipment use
- Vehicle inspection
- Upselling services
- Inventory management
- Parts ordering
- Goal-oriented mindset
- Strong work ethic
- Workflow management
Certification
- Small Business
- Precision Metric Measurement
- Small Engine Technician
- Rational Emotive Therapy
- Forklift Operator
- PC Repair
- Blueprint Reading
- Food Service Worker
References
References available upon request.
Timeline
Service Advisor
Mhc Kenworth
07.2021 - Current
Front Counter Sales
Peach State Freightliner
09.2019 - 07.2021
Warehouse Manager
Rush Enterprises
03.1996 - 09.2019
Gas Turbine Systems Technician
Navy
07.1990 - 11.1995
High School Diploma -
Pine Bluff High School
Similar Profiles
Savannah RobbertsSavannah Robberts
Service Advisor at MHC KenworthService Advisor at MHC Kenworth
Taylor RayTaylor Ray
Regional Talent Aquisition Parter at MHC KenworthRegional Talent Aquisition Parter at MHC Kenworth
Miguel ChaconMiguel Chacon
OSR at Mhc KenworthOSR at Mhc Kenworth