Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Walter Dickerson

DoorDash
Columbia,SC
27
years of professional experience

Dedicated delivery driver with a proven track record of enhancing customer satisfaction through timely deliveries and effective communication. Known for reliability, flexibility, and strong teamwork skills.

Work History

Delivery Driver

4 Years 2 Months
DoorDash | 05.2022 - Current
  • Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
  • Navigated various routes using GPS technology to optimize delivery time and fuel consumption.
  • Communicated effectively with customers regarding order status and any potential delays.
  • Maintained accurate records of deliveries and payments for accountability and reporting purposes.
  • Collaborated with team members to enhance service delivery and resolve operational challenges.
  • Monitored vehicle condition, performing routine inspections to ensure safety standards were met.
  • Adapted to changing schedules and demands, demonstrating flexibility in high-pressure environments.

Social Security Disability

8 Years 5 Months
State Government | 03.2016 - 08.2024

I was on social security disability because of health reasons.

Returns Manager

8 Years 5 Months
Southern Anesthesia & Surgical | 10.2007 - 03.2016
  • Collaborated with cross-functional teams to streamline return logistics, enhancing overall operational efficiency.
  • Analyzed return trends to identify opportunities for product improvement and inventory management.
  • Developed training programs for staff on efficient returns handling procedures and best practices.
  • Managed returns processing to ensure compliance with company policies and industry regulations.
  • Coordinated communication between departments regarding returned products, facilitating timely resolution of issues.
  • Unloaded, inspected, and stored damaged and returned products.
  • Documented returned product details in [Software] inventory tracking system.
  • Provided documentation and calculations to support inventory distribution decisions.
  • Improved turnaround time for refund processing by implementing an automated system that streamlined workflows.
  • Streamlined return procedures for increased efficiency and reduced processing times.
  • Monitored inventory levels of returned items, coordinating with the warehouse team for appropriate restocking or disposal actions.

Warehouse Manager

2 Years
Ashley Furniture Warehouse | 09.2005 - 09.2007
  • Oversaw daily warehouse operations, ensuring inventory accuracy and optimal workflow efficiency.
  • Managed team productivity, providing training and guidance to enhance skills and performance.
  • Coordinated shipping schedules, optimizing logistics to meet customer delivery timelines.
  • Implemented safety protocols, reducing workplace incidents and promoting a culture of safety.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.

Owner/Operator

4 Years 8 Months
United Van Lines | 01.2001 - 09.2005
  • Managed day-to-day business operations.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Provided on-the-job training to newly hired workers and team members.
  • Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.

Delivery Driver

2 Years 4 Months
Best Buy | 05.1999 - 09.2001
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Provided feedback on delivery processes to improve efficiency and customer experience continuously.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Verified accuracy of all deliveries against order forms.

Education

High School Diploma

Richland Northeast | Columbia, SC | 06-1995

Skills

Valid Driver's license
Customer service
Attention to detail
Time management
Dependable and reliable
Route optimization
Teamwork and collaboration
Positive attitude

Languages

English
Full Professional

Timeline

Delivery Driver

DoorDash
05.2022 - CurrentRead More

Social Security Disability

State Government
03.2016 - 08.2024Read More

Returns Manager

Southern Anesthesia & Surgical
10.2007 - 03.2016Read More

Warehouse Manager

Ashley Furniture Warehouse
09.2005 - 09.2007Read More

Owner/Operator

United Van Lines
01.2001 - 09.2005Read More

Delivery Driver

Best Buy
05.1999 - 09.2001Read More

Richland Northeast

High School Diploma
Read More
Walter Dickerson