Walter Dobrzanski
Wentzville,MO
Summary
Skilled Service Technician with strong troubleshooting, preventive maintenance, and customer service abilities. Proven track record in enhancing equipment efficiency and increasing customer satisfaction.
Experienced maintenance manager with a focus on preventive maintenance and team leadership. Known for implementing effective maintenance schedules and fostering collaborative environments, resulting in improved operational efficiency and reduced downtime.
Detail-oriented technician with expertise in equipment diagnostics and customer communication. Proven ability to train teams and resolve technical issues, contributing to enhanced service delivery and client satisfaction.
Overview
28
28
years of professional experience
Work History
Service Technician
WD North America
Lenexa, KS
11.2019 - 01.2026
- Diagnosed and repaired equipment malfunctions to enhance operational efficiency.
- Conducted routine maintenance checks, ensuring compliance with safety standards and protocols.
- Collaborated with cross-functional teams to resolve technical issues promptly.
- Trained junior technicians on troubleshooting techniques and best practices.
- Managed inventory of tools and parts, optimizing resource allocation for repairs.
- Developed and implemented preventive maintenance schedules to minimize downtime.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Manager of Maintenance
Epsilon
Earth City, MO
03.1998 - 11.2019
- Led maintenance team to ensure optimal equipment performance and reliability.
- Implemented preventive maintenance schedules to reduce downtime and enhance productivity.
- Developed training programs for staff on equipment operation and safety protocols.
- Streamlined maintenance processes to improve response times for service requests.
- Established vendor relationships for sourcing parts and negotiating service contracts.
- Mentored junior staff, fostering skills development and career growth within the team.
- Improved equipment reliability by implementing preventive maintenance programs and regularly monitoring performance.
- Managed a team of technicians, fostering a collaborative work environment that enhanced productivity.
- Served as a key liaison between maintenance staff and senior management, effectively communicating needs and concerns.
Education
High School Diploma -
Ritenour Senior High
St Louis, MOSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Troubleshooting skills
- Punctual and reliable
- Flexible and adaptable
- Problem and issue resolution
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Diagnostic testing
- Mechanical aptitude
- Electrical systems
- Troubleshooting
Timeline
Service Technician
WD North America
11.2019 - 01.2026
Manager of Maintenance
Epsilon
03.1998 - 11.2019
High School Diploma -
Ritenour Senior High