WALTER EVANS, JR.

• Developed comprehensive training programs focused on improving call quality, negotiation tactics, and compliance.
• Created performance dashboards to track key metrics, allowing for proactive issue resolution and process improvement.
• Collaborated with leadership to refine organizational processes for increased efficiency and employee engagement.

• Processed and reviewed complex SBA loan files, ensuring strict federal compliance
• Conducted in-depth financial analysis, including cash flow projections and risk assessments
• Managed high-risk delinquent loans, implementing solutions to reduce defaults
• Assisted lenders with loan purchasing, liquidation, and servicing inquiries
• Remote Contract – SBA US Gov

• Provided financial analysis and investment recommendations to optimize profitability
• Developed cost-reduction initiatives and strategic financial planning models
• Conducted trend analysis and projections for loan portfolios and investment strategies

• Managed 1st party collections for major financial clients, ensuring maximum recovery rates
• Established new compliance programs and structured collections processes
• Enhanced department efficiency, setting new records for collections performance

• Supervised subprime auto loan collections, leading a team of 14+ collectors
• Implemented skip tracing, payment negotiations, and compliance training to reduce delinquency
• Designed and conducted regulatory training programs to ensure FDCPA compliance

• Managed a $1.5M+ real estate commission loan portfolio, leading debt recovery efforts
• Developed policies for legal collections, settlements, and charge-off management
• Optimized collection strategies, increasing recovery rates by 40%

• Supervised 50+ collectors in a high-volume call center environment
• Developed daily scorecards to track performance and enforce accountability
• Directed team initiatives to foster collaborative environment and achieve strategic objectives.
• Improved team performance with development and execution of targeted training programs.

• Conducted detailed analysis of customer data including cash flow, liquidity, profitability, leverage ratios, collateral values.
• Prepared reports for management and executives detailing risks of extending credit or loan options for particular applications and demographics of applications.
• Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
• Read personal and commercial financial statements, contextualizing loan or credit applications with credit history and general financial status of applicants.

• Managed collections for consumer loans, bankruptcies, and repossessions
• Enhanced collections efficiency by implementing and monitoring strategic collections plans.
• Streamlined department operations by optimizing workflows, policies, and procedures.
• Established performance metrics to evaluate team success and identify areas for improvement.