Summary
Overview
Work History
Education
Skills
Affiliations
Penn State Men's Lacrosse Team
Timeline
SoftwareDeveloper

Walter Grabenstetter

Chester Springs,PA

Summary

Customer-oriented sales professional with 20+ years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.

Overview

10
10
years of professional experience

Work History

Pro Services Specialist

Floor & Decor
Devon, PA
02.2022 - Current
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Fostered relationships with customers to expand customer base and retain business.
  • Monitored customer order process and addressed customer issues.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Used CRM database to track referral and appointment data.
  • Greeted customers to determine wants or needs.
  • Placed special orders or called other stores to find desired items.

Account Executive Officer

Infinity Marketing
Raleigh, North Carolina
06.2020 - 01.2022
  • Used cold calling and networking to sell products and services.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Contacted current and potential clients to promote products and services.
  • Identified product or service improvements by remaining current on industry trends, market activities and competitors.
  • Prepared presentations, proposals and sales contracts for existing and potential accounts.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Assigned qualified leads to field sales team for further development and closure.
  • Maintained records related to sales for store management.

Automobile Salesperson

Apex Imports
Raleigh, NC
04.2018 - 12.2021
  • Followed up with customers to build long-term relationships and successful referrals.
  • Managed sales negotiations and financing options.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Maintained up-to-date database of sales contacts and customer information.
  • Consistently exceeded quotas by pursuing and closing sales.

Lead Generation Specialist

RevGen
Raleigh, North Carolina
04.2016 - 03.2018
  • Conducted cold calls to initiate contact or follow-up with prospects and qualify leads based on CITRIX criteria.
  • Engaged with prospects to identify decision-makers, timelines and product or service needs.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Overcoming natural objections to receiving cold calls and addressing product/technical questions.

Case Advocate

National Family Solutions
Santa Barbara, CA
12.2013 - 03.2016
  • Attended and coordinated interviews or case reviews to manage caseload.
  • Informed victims about legal processes and timelines.
  • Dealt with a diverse range of clientele in fast-paced and demanding situations while consistently meeting company sales objectives.
  • Made appropriate referrals and follow-up referrals to be certain families received needed services.
  • Identified opportunities, overcame objections, built relationships and converted cold canvassing to sales by utilizing consultive selling skills.

Education

Bachelor of Science - Real Esate

Pennsylvania State University
University Park, PA
1988

Skills

  • Employee Training
  • Strong Work Ethic
  • Sales Abilities
  • Teamwork and Collaboration
  • Time Management
  • POS Systems

Affiliations

  • Member, Alumni Association

Penn State Men's Lacrosse Team

1985-1988

Timeline

Pro Services Specialist

Floor & Decor
02.2022 - Current

Account Executive Officer

Infinity Marketing
06.2020 - 01.2022

Automobile Salesperson

Apex Imports
04.2018 - 12.2021

Lead Generation Specialist

RevGen
04.2016 - 03.2018

Case Advocate

National Family Solutions
12.2013 - 03.2016

Bachelor of Science - Real Esate

Pennsylvania State University

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Walter Grabenstetter