WALTER LEYTON
Capitol Heights,MD
Summary
Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning, and overseeing work with a disciplined management style. Seasoned Service Manager adept at optimizing department operations by maximizing efficiency, performance and cost controls. Strong communicator and strategic planner with excellent conflict management abilities. Built exceptional rapport with vendors to support consistent and favorable inventory replenishment. Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments. Methodical service manager offering several years of experience tracking inventory, processing new orders and appropriately delegating tasks. Thorough and customer-oriented professional focused on providing customized service to customers and facilitating highest quality of support.
Overview
36
36
years of professional experience
Work History
Service Manager
UIP
WASHINGTON , DC
02.2025 - Current
- Managed daily operations and service delivery for residential and commercial properties.
- Oversaw scheduling and allocation of service personnel across multiple sites.
- Developed and implemented training programs for new service staff members.
- Conducted regular inspections to ensure compliance with quality standards.
- Collaborated with clients to address service requests and resolve issues promptly.
- Coordinated maintenance schedules to optimize workflow efficiency and resource use.
- Led performance evaluations for team members to enhance skill development.
- Streamlined communication between departments to improve service response times.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.Manage work requirements of the Service Technicians
- Receive work orders from Community Manager(s) and assign accordingly, attending to each in an efficient and timely manner
- Oversee work performed by vendors and outside contractors
- Diagnose and perform ad hoc minor and routine maintenance/repair in a timely and professional manner
- Maintain company tools and equipment
- Perform building and common area upkeep on a daily basis and weekly cleanup of maintenance and storage rooms
- Alert the Community Manager of any unusual occurrences or damage observed
- Perform snow removal and de-icing at the property as needed
- Assist with other projects and duties as necessary
- Perform effective emergency maintenance after hours as required
- Maintain a professional and courteous manner towards residents, vendors, and other employees
SERVICE MANAGER
The Donaldson Group
Hyattsville, MD
12.2022 - 04.2024
- Guided department employees on changes from management.
- Coordinated with the warranty department to process claims and provide customer support.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Assigned work and monitored performance of project personnel.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Pitched in to complete various duties during peak periods or employee absences.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Produced thorough, accurate and timely reports of project activities.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Ensured compliance with applicable laws and regulations related to services provided.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Utilized technology to streamline service operations and improve customer experience.
- Facilitated communication between the service department and other company divisions.
- Conducted performance reviews and provided constructive feedback to staff members.
- Recruited and trained new employees to meet job requirements.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Created employee work schedules to keep shifts properly staffed.
- Inspected boilers for signs of wear or damage and performed repairs as required.
- Replaced worn out parts with OEM parts as necessary when repairing boilers.
- Operated power plant equipment such as boilers, pumps, motors, and turbines.
- Operated, set up and repaired high-pressure boilers and large commercial air conditioning systems.
- Assembled components such as piping, tubing, valves, tanks, boilers, heating units, pressure regulators.
- Operated and maintained processing equipment, including pumps, valves, compressors, heat exchangers, and boilers.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Achieved cost-savings by developing functional solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Regional Field Service Manager
PRESTIGIOUS CONSTRUCTION
Baltimore, MD
10.2001 - 11.2022
- Delegated work to staff, setting priorities and goals.
- Collaborated with vendors to secure parts needed for repairs or maintenance within the region.
- Implemented best practices for safety protocols when performing work in the region.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed blueprints and specifications to determine layout of plumbing system.
- Resolved conflicts between customers, employees, contractors, suppliers, and other stakeholders involved in projects.
- Reviewed blueprints and diagrams to plan work sequences and verify project requirements.
- Measured out appropriate amounts of joint compound according to manufacturer's instructions before mixing it into usable consistency.
- Cut, fitted, and secured wallboard to metal or wooden studs.
- Protected furniture from dust generated during the preparation of walls.
- Estimated cost of materials needed for the project.
- Cleaned and properly stored paint equipment and supplies at end of each workday.
- Provided expert advice on the best products to use for various jobs.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted testing of software and systems to ensure quality and reliability.
- Updated and maintained databases with current information.
- Followed up regularly with clients after completion of projects in order to ensure satisfaction with results.
- Reviewed blueprints and drawings to determine layout of floor planks or tiles accurately.
- Applied waterproofing compounds and filled cracks with materials such as plaster, putty or grouting.
- Installed carpet, tile, laminate, and hardwood flooring in residential and commercial settings.
- Created custom cuts for around pipes or other objects in the room.
- Prepared base surfaces by removing debris, correcting imperfections and applying treatments.
- Inspected and replaced light fixtures and bulbs.
- Dismantled machines, equipment, or devices to access and remove defective parts.
- Performed painting, carpentry, and masonry work to maintain building aesthetics.
- Responded to emergency repair requests promptly to minimize downtime.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
Food Service Manager
Mcdonalds, PDI FOODS
RIVERDALE, MD
02.1990 - 06.2000
- Developed and implemented staff schedules to ensure full coverage during peak hours.
- Rotated and replenished products in display cases.
- Oversaw food preparation, production and presentation according to quality standards.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Coordinated maintenance and repair of food service equipment.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Worked closely with other departments within the organization to ensure smooth delivery of services.
- Scheduled shifts for kitchen staff in accordance with budget guidelines.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted in planning and executing special events and catering services.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Monitored actions of staff and customers to uphold health and safety standards.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Education
High School Diploma -
BLADENSBURG HIGH SCHOOL
Bladensburg, MD06-1995
Skills
- Sales leadership
- Quality control
- Team development
- Department growth
- Hiring standards
- Hiring procedures
- Employee retention
- Hiring and firing
- Operations management
- Sanitation standards
- Cost control
- Resource allocation
- Yardi software knowledge
- Yardi software proficiency
- Algorithm implementation
- Data management
- Organization and time management
- Microsoft powerpoint, excel, and Word
Languages
English
Professional
Spanish
Professional
French
Professional
Timeline
Service Manager
UIP
02.2025 - Current
SERVICE MANAGER
The Donaldson Group
12.2022 - 04.2024
Regional Field Service Manager
PRESTIGIOUS CONSTRUCTION
10.2001 - 11.2022
Food Service Manager
Mcdonalds, PDI FOODS
02.1990 - 06.2000
High School Diploma -
BLADENSBURG HIGH SCHOOL