Walter Lowry
IT Management
Houston,TX
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 25-year record of building positive relationships with internal and external stakeholders.
Overview
25
25
years of professional experience
1
1
Certification
Work History
IT Infrastructure Manager
Nexeo Plastics, Llc
04.2020 - Current
- Effectively managed an all-Cloud based Infrastructure featuring: AWS (Data Center), M365 (Office), Azure (MDM), Meraki (Network), Palo/Prisma (VPN), Zoom (IPT), Okta (IAM), Cohesity (Backups).Tested environment's performance and created strategies to maintain integrity of overall infrastructure.
- Effectively worked in blended department (Infrastructure and Security) to ensure security and integrity of the IT environment.
- Participated in Security Audits, Pen-Tests, incidents, and SOC weekly reviews.
- Worked closely with upper management to plan, develop and execute technical strategies and business cases aligned to the organization's vision.
- Successfully managed MSP (Helpdesk, NOC, Engineering) relationship, ensuring ITIL framework was applied and SLA's were met per contract.
Manager – Telecommunications and Collaboration
Texas Children’s Hospital
07.2017 - Current
- Responsible for the Telecommunications (WAN/LAN/PBX-IPT) for all Texas Children’s facilities
- This includes approximately 28,000 endpoints across 88 sites (Hospitals, Pediatrics, and Health Plan locations) with 95% being on Avaya infrastructure and 5% being on Cisco infrastructure
- Principal technology owner for overall Collaboration strategy for TeleHealth department and AV conference room technologies
- Currently manage a team of 4 Telecom Analysts, 2 AV Analysts, and two separate Managed Services (Avaya and Cisco respectfully).
Manager – IT Engineering
The Reynolds and Reynolds Company
06.2008 - 03.2017
- Responsible for the Corporate IT environments in over 7 locations worldwide - including over 200 servers, 10 WAN circuits, and dozens of Cisco switches and routers
- Currently manage a team of 5 IT engineers in Houston.
Manager – Corporate Telephony Engineering
The Reynolds and Reynolds Company
01.2006 - 06.2008
- Handled responsibilities including maintenance of all Telephony systems and telecommunication circuits for 26 facilities worldwide, supporting over 6,000 users
- Managed department of (6) CTE Specialists, supporting three different types of phone systems including Cisco AVVID, Avaya Definity ECS (G3), and Asterisk (smaller locations)
- Successfully managed Telecom/Telephony vendor relations on all business levels, including large scale project work, technical assistance/escalations, and contract review/negotiations.
Supervisor - Corporate Communications Group
Universal Computer Systems, Inc.
06.2004 - 01.2006
- Managed all legacy PBX and new Cisco IPT platforms, PSTN and WAN circuit installation for all locations.
Supervisor - Dealership Network Group
Universal Computer Systems, Inc.
07.2002 - 06.2004
- Managed two separate teams, one that supported the legacy Rolm PBX platform and another that supported the network connectivity to all of our clients
- Managed Telecom circuits at all facilities - United States, Australia, Mexico, Denmark, The Netherlands, and The United Kingdom.
Voice Control Specialist
Universal Computer Systems, Inc.
05.2001 - 07.2002
- Responsible for completing all administration/MACs, performing maintenance, and troubleshooting problems with the various Rolm PBX’s throughout the organization
- Also was responsible for voice and Data Telecommunications orders at all of our corporate facilities in the US.
Network Control Technician
Universal Computer Systems, Inc.
06.1998 - 05.2001
- Responsible for the monitoring and troubleshooting of Client dial-up and private leased-line networks to the hundreds of auto dealerships across the country
- Worked with Field Service Technicians, coordinated Telecom orders with vendors, handed incident response escalations, and reviewed all Telecom vendor bills.
Education
B.S. in Psychology -
University of Houston – Central Campus
05.2001
Skills
- Problem Diagnosis
- Hardware and Software Maintenance
- Business Continuity
- Disaster Recovery
- Hardware Troubleshooting
- Service and Application Delivery
- IT Infrastructure Proficiency
- User Support
- Staff Hiring
- Department Management
Hobbies and Interests
Cars, fishing, electronics, and family.
References
Available upon request.
Certification
ITIL v3
Timeline
IT Infrastructure Manager
Nexeo Plastics, Llc
04.2020 - Current
Manager – Telecommunications and Collaboration
Texas Children’s Hospital
07.2017 - Current
Manager – IT Engineering
The Reynolds and Reynolds Company
06.2008 - 03.2017
Manager – Corporate Telephony Engineering
The Reynolds and Reynolds Company
01.2006 - 06.2008
Supervisor - Corporate Communications Group
Universal Computer Systems, Inc.
06.2004 - 01.2006
Supervisor - Dealership Network Group
Universal Computer Systems, Inc.
07.2002 - 06.2004
Voice Control Specialist
Universal Computer Systems, Inc.
05.2001 - 07.2002
Network Control Technician
Universal Computer Systems, Inc.
06.1998 - 05.2001
B.S. in Psychology -
University of Houston – Central Campus
ITIL v3
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