WALTER LYON
Livingston,NJ
Summary
Dynamic Senior Manager of Technical Training with over 10 years of experience in developing, implementing, and leading comprehensive training programs across military, customer service and healthcare sectors. Skilled in aligning training initiatives with business objectives, leveraging virtual learning tools, and cultivating high-performing training teams
Overview
23
23
years of professional experience
Work History
Senior Manager of Technical Training
Siemens Healthcare
Flanders, NJ
01.2018 - Current
- Orchestrated the strategic alignment of technical training with business goals, resulting in a comprehensive overhaul of training approaches
- This initiative reduced the total number of required trainings by 35% through the creation of a task-based job role matrix, tailored specifically for various departments
- Developed and rolled out a uniform curriculum to ensure a standardized level of knowledge, significantly contributing to global curriculums utilized by over 10,000 employees, thereby enhancing learning effectiveness and achieving operational consistency across multiple regions
- Implemented new employee training program that resulted in a 66% increase in production efficiency which resulted in $400,000 reduction in operational costs within the first year
- Transitioned in-person training modules to a virtual instructor-led and web-based formats, utilizing interactive e-learning platforms and webinars, achieving a 90% employee satisfaction rate in remote learning
- Developed and implemented comprehensive and uniform technical training programs in EHS, Quality Management, Lean Manufacturing, Customer Service and Manufacturing Engineering
- Maintained training records and the Learning Management System and ensured compliance with Global regulatory standards with no non-conformances through internal and external audits (FDA, TUV, TRLP).
- Implemented and developed operational standards, policies and procedures.
Training Manager
Langan Engineering and Environmental Services
04.2014 - 12.2017
- Oversaw the full lifecycle of training programs, including analysis, design, development, implementation, and evaluation, for 17 engineering disciplines
- Managed record-keeping and professional engineering continuing education standards and certification processes, ensuring accuracy and compliance.
Training Manager/Technical Training Specialist
Barnes & Noble
05.2010 - 04.2014
- Led the development and execution of comprehensive technical training programs for the NOOK brand of eReaders, for all global customer service teams
- Developed and delivered all NOOK Technical Curriculum and led all instructor-led New Employee Training Programs to audiences in the United States, Philippines, Costa Rica, Bulgaria, and India
- Designed and implemented an evaluation and certification process for all global instructors and customer service representatives to ensure a standardized level of knowledge and competency.
Master Training Specialist
U.S. Navy
12.2000 - 06.2010
- Specialized in Tomahawk Tactical Weapons Systems training for SSGN class submarines, ensuring operational readiness and expertise in high-tech weaponry, certifying four submarine crews for tactical deployment readiness
- Collaborated and led training in support of unit set-fielding efforts for the entire Iraqi army to ensure readiness in transitioning coalition military forces out of Iraqi theater in a hostile wartime environment.
Fire Control Systems Technician
U.S. Navy
USS Toledo SSN 769
02.2002 - 01.2007
- Maintained and operated advanced fire control systems aboard submarines, contributing to mission success through technical skill and precision.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Navy Fleet Diver
U.S. Navy
- Performed a range of diving duties, including underwater maintenance, repair, and reconnaissance, demonstrating adaptability and resilience in challenging environments.
Education
Bachelor of Science - Workforce Education and Development
Southern Illinois University of Carbondale
01.2010
Master Training Specialist -
United States Navy, Trident Training Facility
01.2009
US Navy Instructor -
United States Navy, Trident Training Facility
01.2007
US Navy Instructor Evaluator -
United States Navy, Trident Training Facility
01.2007
United States Navy, Fire Control Apprentice School
01.2002
Skills
- Curriculum Design
- Learning Management Systems
- Adult Learning Theories
- Training Methods
- New Hire On-Boarding
- Public Speaking
- Written and Oral Communication
- Course Development
- Customized Training
- Coaching and Mentoring
- Virtual Training
Company
Siemens Healthcare
Personal Information
243 W Mt Pleasant Ave.
Livingston, NJ. 07039
walt.lyon@gmail.com
973-580-1692
Awards
New Jersey Distinguished Service Medal (NJ Gov 2017)
Defense Meritorious Service Medal (USN 2009)
Joint Service Achievement Medal (USA 2009)
4 x Navy Achievement Medal (USN 2002-2010)
Submarine Warfare Designation (USN 2003)
Timeline
Senior Manager of Technical Training
Siemens Healthcare
01.2018 - Current
Training Manager
Langan Engineering and Environmental Services
04.2014 - 12.2017
Training Manager/Technical Training Specialist
Barnes & Noble
05.2010 - 04.2014
Fire Control Systems Technician
U.S. Navy
02.2002 - 01.2007
Master Training Specialist
U.S. Navy
12.2000 - 06.2010
Navy Fleet Diver
U.S. Navy
Bachelor of Science - Workforce Education and Development
Southern Illinois University of Carbondale
Master Training Specialist -
United States Navy, Trident Training Facility
US Navy Instructor -
United States Navy, Trident Training Facility
US Navy Instructor Evaluator -
United States Navy, Trident Training Facility
United States Navy, Fire Control Apprentice School
Similar Profiles
Brian WalterBrian Walter
Account Manager at Siemens HealthcareAccount Manager at Siemens Healthcare
Irina IstrateIrina Istrate
Customer Service Operations Manager at Siemens HealthcareCustomer Service Operations Manager at Siemens Healthcare
Santhosh NSanthosh N
Software Architect at Siemens HealthcareSoftware Architect at Siemens Healthcare