WALTER M. COTTO
Davenport,Florida
Summary
Aspiring Flight Attendant with a strong background in customer service, leadership, and organizational skills. Currently pursuing a degree in Business Administration to enhance operational and management expertise. Dedicated to ensuring passenger safety, comfort, and satisfaction through exceptional service, cultural sensitivity, and effective communication. Efficient Housekeeping Team Leader known for productivity and ability to complete tasks swiftly without compromising quality. Specialize in strategic planning, time management, and effective communication. Possess strong leadership abilities, adept at problem-solving and decision-making, ensuring team cohesion and high performance standards. Excel in fostering positive guest experiences through attention to detail and proactive service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housekeeping Team Leader
Villatel
Davenport, FL
01.2024 - 08.2024
- Supervised and coordinated a team of housekeeping staff to maintain high cleanliness standards
- Ensured efficient scheduling and task allocation to meet operational needs
- Conducted quality control inspections to guarantee compliance with company policies
- Provided training and support to team members, fostering a productive work environment
Key Holder (Multiple Stores)
Liquor Store
Orlando, FL
07.2023 - 11.2023
- Delivered exceptional customer service in high-pressure, fast-paced environments
- Maintained store cleanliness and operational standards without supervision
- Oversaw inventory reception, ensuring accurate handling and efficient stock organization
- Assisted in resolving customer inquiries and complaints to ensure satisfaction
Primary School Teacher
PROHECO
, Honduras
02.2014 - 03.2019
- Company Overview: Francia, Limon, Honduras
- Served as President of the School Council, leading initiatives to improve school infrastructure and student engagement
- Achieved a 95% passing rate for 6th-grade students through innovative teaching methods and monthly assessments
- Coordinated over 30 annual events to promote child development and enhance teacher-student relationships
- Organized and led 60+ community fundraising activities to support educational resources and infrastructure improvements
- Francia, Limon, Honduras
Education
Bachelor of Science - Business Administration
Polk State College
Winter Haven, FL05-2027
Associate degree - Primary Education
Francisco Morazán National University
Honduras01.2019
Vocational Degree - Basic Education
Normal Mixta Matilde Cordova School
Honduras01.2012
Skills
- Leadership and Team Collaboration
- Customer Service Excellence
- Communication and Interpersonal Skills
- Organization
- Conflict Resolution and Problem Solving
- Microsoft Office Suite 365
- SharePoint
- Google Docs
- Outlook Online
- OneDrive
- Housekeeping
- Cleaning techniques
- Customer service-focused
- Supply transportation
- Premises cleaning
- Workload management
- Room examination
- Report preparation
- Sanitation standards
- Work area inspection
- Work under pressure
Certification
- 0215 “Life and Health Insurance” License, Florida Department of Financial Services, 2023
- Behavior Technician and the Medical Office Certificate, MEDCERTS, 2022
Additionalattributes
- Strong focus on empathy, cultural sensitivity, and relationship-building with diverse groups.
- Proven ability to work independently and collaboratively, fostering a positive and productive environment.
- Committed to continuous improvement, professional growth, and delivering exceptional passenger experiences in the aviation industry.
Technicalcompetencies - Software
- Microsoft Office Suite 365
- SharePoint
- Google Docs
- Outlook Online
- OneDrive
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Housekeeping Team Leader
Villatel
01.2024 - 08.2024
Key Holder (Multiple Stores)
Liquor Store
07.2023 - 11.2023
Primary School Teacher
PROHECO
02.2014 - 03.2019
Bachelor of Science - Business Administration
Polk State College
Associate degree - Primary Education
Francisco Morazán National University
Vocational Degree - Basic Education
Normal Mixta Matilde Cordova School
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