Walter Moss
Tupelo,MS
Summary
Empathetic Peer Support Specialist with proven experience to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
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Overview
8
8
years of professional experience
Work History
Peer Support
Lifecore Health Group
04.2022 - Current
- Contributed to a positive learning environment by offering peer support and encouragement during challenging tasks.
- Promoted a positive work environment by offering peer support in times of high stress or emotionally challenging situations encountered while working with clients.
- Elevated the overall quality of peer support services by adhering to ethical guidelines, maintaining professional boundaries, and continuously seeking opportunities for personal growth.
- Launched a mentorship program connecting upperclassmen with incoming freshmen to facilitate peer support.
- Answered Phones
Meat Cutter
Sams Club
01.2021 - 01.2022
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
Carry Out
Grocers Pride
02.2017 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Answered Phone calls
Education
High School Diploma -
Houston High School
Houston, MSSkills
Peer Support Ethics
Peer Support Training
Customer Service
Critical Thinking
Active Listening
Problem-solving abilities
Timeline
Peer Support
Lifecore Health Group
04.2022 - Current
Meat Cutter
Sams Club
01.2021 - 01.2022
Carry Out
Grocers Pride
02.2017 - 03.2020
High School Diploma -
Houston High School
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