Walter Quintana
Palmdale,CA
Summary
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
06.2021 - 08.2024
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Customer Service
Childrens Hospital
09.2018 - 08.2021
- Provided comprehensive customer service to drive client satisfaction.
- Supported team with customer service issues, voids and returns.
- Provided excellent customer service by addressing concerns promptly and professionally.
- Strengthened client relationships through regular communication and exceptional customer service.
Education
Roosevelt Highschool
Los Angeles, CASkills
- Customer service
- Critical thinking
- Customer satisfaction measurement
- Team development
- Prioritization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
06.2021 - 08.2024
Customer Service
Childrens Hospital
09.2018 - 08.2021
Roosevelt Highschool
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