. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Highly detail-oriented and professional [Job Title] successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
11
11
years of professional experience
Work History
Branch Manager
East Coast Metal Distributors
3265 Natal ST Fayetteville
06.2023 - Current
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Resolved various issues impacting sales management and business operations.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Counter Salesman
East Coast Metal Distributors
1313 S Briggs Durham NC
10.2022 - 06.2023
Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
Finalized sales by completing payments and required paperwork.
Restocked, rotated and visually merchandised products for maximum sales.
Welcomed customers and offered immediate assistance in line with business policies.
Answered telephone calls to offer information and promote business products.
Achieved personal sales goals with great upselling and cross-selling abilities.
Provided exceptional services and pleasant shopping experiences to retail customers.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Developed strong rapport with customers and created positive impression of business.
Warehouse Manager
Green Horizon One Hour
Durham, NC
10.2021 - 10.2022
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Tracked production and quality control systems to proactively identify deficiencies.
Police Officer
Snowhill Police Department
Snow Hill, NC
05.2020 - 10.2021
Secured crime scenes, gathered evidence, and questioned witnesses.
Talked regularly with citizens to establish rapport and become familiar presence in area.
Investigated and reported crimes, accidents, offenses, and damage to property.
Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Patrolled assigned areas to prevent and detect roadway crimes.
Conducted preliminary investigations at scenes of major crimes.
Enforced traffic laws and ordinances through visual observation and radar speed detection.
Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
Responded to emergency calls to provide assistance to citizens in need.
Utilized clear communication and interpersonal skills to build relationships with citizens.
Built excellent rapport and working relationship with community to build trust and improve upon communication.
Narcotics Detective
Greene County Sheriff's Office
Snow Hill, NC
02.2018 - 05.2020
Obtained and served search warrants related to ongoing cases.
Investigated complaints brought by members of community by conducting interviews and compiling evidence.
Conducted personal, property, and event surveillance.
Worked undercover operations as buyer or dealer to uncover criminal activities and gather evidence for cases.
Responded to traffic stops to assess drugs found and coordinate strategic responses focused on securing information on higher-level individuals involved in [Location] drug trade.
Planned high-risk raids on homes and businesses identified as being involved in criminal enterprises.
Tracked local gang activity by territory to stay on top of current dynamics.
Testified in court about drug activity and related crimes such as murder and robbery.
Coordinated responses with local drug task forces and state and federal agents to take down large numbers of individuals at once.
Gathered facts from interviews of suspects, witnesses, and complainants.
Initiated and concluded investigations of crime organizations.
Preserved evidence for court hearings and checked integrity of individual pieces.
Patrol Deputy Sheriff
Greene County Sheriff's Office
Snow Hill, NC
12.2017 - 02.2018
Provided public safety assistance at community events to maintain safe and secure environments.
Implemented community policing initiatives to strengthen relationships with local citizens.
Gathered information and evidence to assist in solving crimes.
Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Responded to emergency calls to provide assistance to citizens in need.
Recorded facts to prepare reports documenting incidents and activities.
Conducted searches of individuals, vehicles and premises.
Identified, pursued and arrested suspects and perpetrators of criminal acts.
Mechanic
Hatteras Yachts
New Bern, NC
08.2016 - 08.2017
Replaced damaged, missing, or defective parts with new and refurbished components.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Marine Corps
USMC
06.2012 - 06.2016
Remained current with training and sought new training opportunities to further personal growth.
Participated in community events representing U.S. military and recruited interested parties.
Educated interested individuals on military jobs and compared interests and ASVAB scores to potential career fields.
Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.
Maintained recruits in Delayed Entry Program (DEP), educating on military customs and courtesies and administering PT exercises and tests.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Education
Associate of Arts - Business
DeVry University
Villa Park, IL
12.2023
Basic Law Enforcement
Craven Community College
New Bern, NC
08.2017
High School Diploma -
New Bern High School
New Bern, NC
06.2012
Skills
Multitasking Abilities
Accounts Payable and Accounts Receivable
Cash Handling
Staff Training
Staff Supervision
Safety Protocols
Goals and Performance
Timeline
Branch Manager
East Coast Metal Distributors
06.2023 - Current
Counter Salesman
East Coast Metal Distributors
10.2022 - 06.2023
Warehouse Manager
Green Horizon One Hour
10.2021 - 10.2022
Police Officer
Snowhill Police Department
05.2020 - 10.2021
Narcotics Detective
Greene County Sheriff's Office
02.2018 - 05.2020
Patrol Deputy Sheriff
Greene County Sheriff's Office
12.2017 - 02.2018
Mechanic
Hatteras Yachts
08.2016 - 08.2017
Marine Corps
USMC
06.2012 - 06.2016
Associate of Arts - Business
DeVry University
Basic Law Enforcement
Craven Community College
High School Diploma -
New Bern High School
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