Walter Simpson
Knoxville,TN
Summary
Dynamic leader with a proven track record at The Mend House Sober Living Community, enhancing program effectiveness and staff productivity. Excelled in strategic leadership and crisis management, boosting team cohesion and community outreach. Skilled in program assessment and customer service, consistently achieving and surpassing goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Program Director
The Mend House Sober Living Community
02.2017 - Current
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Conducted performance reviews to provide feedback to staff for improvements.
- Updated director about project status, updates and concerns on daily basis.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and creating personalized development plans.
- Developed and maintained standard operating procedures, ensuring consistency in staff performance and continuity of services provided.
- Facilitated strong relationships with community partners, collaborating on initiatives to improve program reach an
- Facilitated strong relationships with community partners, collaborating on initiatives to improve program reach and impact.
- Conduct intakes and drug screens, referral sources, and groups with residents.
- Currently working towards licensure to become Licensed Alcohol and Drug Counselor
Housekeeping Cleaner
Hilton Hotel & Suites
09.2016 - 09.2018
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Factory Production Worker
Conagra Brands
01.2010 - 02.2015
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Operated [Number] machines proficiently and in compliance to safety standards.
- Certified Forklift Operator
HR Assistant
Walmart Supercenter
02.2009 - 01.2010
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Helped train new employees for various departments using computer system
- Conducted new hire orientation
- Helped manage payroll to ensure employee, hours worked and pay was correct
Assistant Manager
Pizza Hut
01.2004 - 11.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
No Degree - Business Management
Tusculum College
Greeneville, TNHigh School Diploma -
Cocke County High School
Newport, TN01-2002
Skills
- Customer service experience
- Program assessment
- Customer support experience
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Effective leader
- Strategic leadership
- Team building
- Strategic communications
- Professionalism
- Crisis Management
- Community Outreach
Certification
Certified Recovery Coach
Currently working towards LADAC
2021 Metro Drug Coalition Celebrate Recovery Award
In 2021 I was awarded Metro Drug Coalition Award for Celebrate Recovery. This award exemplifies an individual being successful in their own recovery while also helping others in the community with their journey.
Timeline
Assistant Program Director
The Mend House Sober Living Community
02.2017 - Current
Housekeeping Cleaner
Hilton Hotel & Suites
09.2016 - 09.2018
Factory Production Worker
Conagra Brands
01.2010 - 02.2015
HR Assistant
Walmart Supercenter
02.2009 - 01.2010
Assistant Manager
Pizza Hut
01.2004 - 11.2008
No Degree - Business Management
Tusculum College
High School Diploma -
Cocke County High School
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