Walter Spurge

Responsible for building and maintaining a store culture that is consistent with Worldwide Golf’s values, including the Sure No Problem philosophy. Execute the day-to-day plans and strategies to run the store, drive sales & profitably, and exceed financial goals. Share ownership for creating a positive golf store experience from a management, customer and employee perspective to the Worldwide Golf standard.

• Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Manage inventory control, cash control, and store opening and closing procedures.
• Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Control shrink and expenses while ensuring the sales floor is adequately stocked & signed, and merchandise is displayed to brand presentation.
• Ensure execution of all visual merchandising programs, modules, and direction as dictated by Store Operations Department by assisting and implementing floor moves, merchandising and display maintenance.
• Actively recruit for all team positions within the store and create strategies to improve employee engagement and retention.
• Help employees grow their career and skill set by identifying additional opportunities for growth.
• Appropriately respond to any negative customer experience by de-escalating the situation and making things right for the customer. Use customer feedback to recognize/coach employees.
• Evaluate employee performance and identify opportunities and solutions for improvement.
• Ensure compliance with all policies and procedures through regular store management, meetings, store walk-throughs and audits, etc.
• Partner with Regional Manager and Human Resources on all issues involving on-notice situations.
• Create and operate employee schedules.
• Monitor company communication tools daily and adjust schedule to execute workload as needed.
• Educate employees on company expectations and monitor employee adherence. In partnership with the Regional Manager, address violations to policy in a fair, timely, and consistent manner.
• Maintain strong knowledge of all golf products and ensure that employees can educate customers on all golf products and offerings.
• Recognize and suggest ways to improve processes.

Execute the day-to-day plans and strategies developed by the Store Manager. Share ownership for creating a positive golf store experience. Responsibilities Include:

• Maintain strong knowledge of all golf products and ensure that employees can educate customers on all golf products and offerings.
• Control shrink and expenses while ensuring the sales floor is adequately stocked & signed, and golf products & merchandise are displayed to brand presentation.
• Ensure execution of all visual merchandising programs, modules, and direction while implementing floor moves, merchandising and display maintenance.
• Ensure compliance with all policies and procedures through regular store management, meetings, store walk-throughs and audits, etc.
• Monitor company communication tools daily and adjust schedule to execute workload as needed.
• Become a Roger Dunn Golf Shops brand ambassador in the local community, making key external relationships and partnerships in the golf industry.
• Appropriately respond to any negative customer experience by de-escalating the situation and making things right for the customer. Use customer feedback to recognize/coach employees.
• Help employees grow their career and golf skill set by identifying additional opportunities for growth.
• Recognize and suggest ways to improve processes.

• Support the General Manager in the execution of all company strategies and directives
• Accountable for achieving store goals while driving operation efficiencies and maximizing customer experience
• Provide full leadership and guidance over the store
• Responsible to lead, teach and grow the four Area Managers of the store into other leadership roles
• Act as the owner of the entire store and empower the Area Managers to do the same for their departments
• Manage the store by anticipating and reacting with urgency to staffing or scheduling needs based on customer traffic and sales
• Ensure associates can speak confidently to customers about all product offerings and promotions
• Comply with all loss prevention policies and procedures in order to maintain accurate inventory counts
• Demonstrate a culture of ethical conduct, safety and compliance while leading other managers to work in the same manner
• Hold the store accountable for all actions that don't fit this standard
• Execute store walks with area managers in their respective departments on a weekly basis
• Meet with all employees on a monthly basis for check-ins, ideas or any other issues they would like to speak on
• Lead entire store on following the company's vision statement with passion.

• Pro Services: Primarily responsible for developing one-on-one relationships with and selling products to industrial, commercial and other professional customers
• Key responsibilities include providing outstanding customer service to professionals, business owners and individuals, as well as the DIY customer
• Maintain knowledge and processes of all store departments
• Develop and maintain professional customer relationships paying special attention to customers' needs and solutions
• Responsible for being a leader of the store while acting as manager on duty; answer customer complaints and approve overrides when needed and ensuring that our delivery trucks are loaded properly and with the correct product
• Ability to multi-task and/or change priority when necessary
• Lumber and Building Materials: Conduct cycle counts on a weekly basis to help ensure inventory counts are correct
• Make all necessary adjustments to assure on hands match on hand inventory
• Responsible in making sure our products are in their proper location, moving mis-located product to their correct location and ensuring pricing is accurate
• Responsible for ordering material to keep in stock levels available for our contractors
• Responsible for providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions and working safely
• Authorized to use all powered equipment such as forklift, reach truck and order picker.

• Warehouse and Receiving: Responsible for the operations of the warehouse for a home improvement company
• Duties include making inventory decisions and reviewing customers needs on a monthly basis
• Conduct weekly inventory counts to ensure product matches system
• Responsible for ordering all materials and supplies for a safe working environment
• Ensure products are pulled, ready for same day or next day delivery, truck is loaded securely and products match pull reports
• Responsible for receiving product from vendors, matching our purchase orders to vendors invoice
• Ability to multi-task
• Authorized to use all powered equipment such as fork lift, reach truck, bobcat stake body truck, lift truck and order picker.

• Responsible for the front end of a garden supply retail store
• Front end includes customer service associates, cashiers and parking lot associates
• Responsible for providing excellent customer service to all customers
• Use customer suggestions and complaints to guarantee that the needs of the customers and employees are being met
• Assist in the hiring process to ensure the front end is fully staffed at all times
• Prepare the schedule for all front end associates
• Responsible for training new hires, as well as keeping all employees up to date on customer service skills
• Responsible to address performance and personnel issues in a timely manner
• Responsible for opening and closing store including taking money out of safe and put in registers
• Responsible for closing procedures that including pulling money from tills and settling all transactions of the day
• Ensure all discrepancies are taken care of before alarming and locking store
• Forklift, bulk machine loader and backhoe certified.

• Responsible for the ordering of materials for a multi-building apartment complex
• Maintain inventory of all materials being used, to be used in current units and anticipate the ordering of materials for future units
• Ensure all safety measures are being followed and report any violations as they occur
• Keep all employees up to date on safety procedures and have all employees sign off after reading all pamphlets
• Ensure all units are cleaned and move in ready upon completion of work
• This company went out of business.

• Contractor Services and Tool Rental Center: Responsible for the special needs related to the Pro Desk environment in my assigned district
• Work to create an inviting shopping environment for Pro Customers by meeting their needs quickly and fully
• Analyze trends, solve problems and develop their associates in order to contribute maximally to store success
• Held accountable for pro sales penetration for assigned store, active prospecting of Pro customers in assigned store and meeting all reporting deadlines
• Maintain consistent standards for Pro Programs in the District
• Manage accounts, track sales and work closely with store management
• Conduct weekly sales meeting with my team
• Build and develop close relationships with pro customers
• Set short-term and long-term goals for each member of pro sales team
• Provide input to managers on the hiring, training and development of all pro team members
• Build a customer-focused, knowledgeable and driven sales team that continually meets and exceeds the customers' needs
• Assess the progress of each Pro Desk employee, identify strengths and weaknesses and report status to store managers and district manager
• Develop strong relationships with all vendors
• Continually take inventory of all store materials in order to assure customer satisfaction
• Responsible for building/removal all displays particular to contractor services and tool rental
• Responsible for know how to operate and use all equipment for rent; small tools to heavy machinery.

• Teaching Professional: Responsible for driving range set-up and shut down
• Conduct one-on-one lessons to juniors, adults and groups
• Conduct lessons to two local high school varsity and junior varsity teams
• All lessons are put on our V-One computer system for additional instruction
• On-course instruction provided on a need basis
• Help fit students with the correct equipment
• Distribute flyers to golf course patrons to create new lessons
• Attended Hank Haney's three-day seminar, 'Teaching the Teacher'.

• Crew Leader: Responsible for a crew of 2-5 laborers
• Duties include; driving vehicle to and from job site, cut grass, edge sidewalks, leaf pick-up, plant new flowers, grasses, shrubs and trees and daily maintenance of facilities
• Frequent night work to include the watering of newly planted flowers, grasses, shrubs and trees
• Use of different types of machinery to dig new areas for plants, trees and walkways to name a few
• Responsible for extending contracts to current customers
• Generate new customers from nearby locations of current clients.

• Selected to head start a new company for owner of Pritchard Industries
• Two week on-the-job training to gain knowledge of metal and steel refinishing company
• Set up new accounts with all necessary vendors in order to get chemicals and machinery for future work
• Meet with property managers to sell jobs to help restore their commercial buildings
• Job walkthroughs with building owners to explain what work needs to be done
• Write proposals and submit to building owners.

• Perform all duties associated with running a small commercial construction company
• Create job proposals for potential and current clients
• Perform on-site walkthroughs with clients before projects begin as well as before jobs are completed
• Market to potential clients for business
• Perform quality checks with current clients to ensure satisfaction
• Schedule and facilitate meetings with clients
• Attend association functions for networking purposes
• Prepare additional work orders for on-going projects
• Develop strong and valuable relationships with clients to ensure future business
• Set up classes with OSHA so employees may gain more safety knowledge.

• Responsible for managing up to 16 employees at various job sites
• Set up deliveries to be made of materials and equipment for job sites
• Assign work orders to employees
• Make sure employees show up to work on time
• Ensure employees perform tasks accordingly
• Facilitate job meetings with employees
• Perform work demonstrations as needed
• Meet all work deadlines
• Certified to use heavy equipment used to dig holes, move material and equipment to reach tall areas.