Overview
Work History
Education
Skills
Timeline
Generic

Walter Theodore

Houston,TX

Overview

9
9
years of professional experience

Work History

Second Lien Collector

Shellpoint Mortgage Servicing
Houston, TX
07.2015 - Current
  • Managed customer accounts by obtaining payment information and updating records.
  • Verified customer account balances and processed payments accordingly.
  • Negotiated payment arrangements with customers who were past due on their accounts.
  • Maintained accurate records of all collection activities in the system database.
  • Provided guidance and assistance to customers who were facing financial difficulties.
  • Adhered strictly to all applicable federal laws governing consumer protection rights during collection activities.
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Followed fair debt practices and regulatory guidelines when managing collections process.

Education

Bachelor of Arts - Commercial Art

Mississippi Valley State University
Itta Bena, MS
05-1976

Skills

  • Repayment plan structuring
  • Credit adjustments
  • Collections regulatory guidelines
  • Issue investigation
  • Collections processing
  • Repayment negotiations

Timeline

Second Lien Collector

Shellpoint Mortgage Servicing
07.2015 - Current

Bachelor of Arts - Commercial Art

Mississippi Valley State University

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Walter Theodore