Walter Theodore
Houston,TX
Overview
9
9
years of professional experience
Work History
Second Lien Collector
Shellpoint Mortgage Servicing
Houston, TX
07.2015 - Current
- Managed customer accounts by obtaining payment information and updating records.
- Verified customer account balances and processed payments accordingly.
- Negotiated payment arrangements with customers who were past due on their accounts.
- Maintained accurate records of all collection activities in the system database.
- Provided guidance and assistance to customers who were facing financial difficulties.
- Adhered strictly to all applicable federal laws governing consumer protection rights during collection activities.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Followed fair debt practices and regulatory guidelines when managing collections process.
Education
Bachelor of Arts - Commercial Art
Mississippi Valley State University
Itta Bena, MS05-1976
Skills
- Repayment plan structuring
- Credit adjustments
- Collections regulatory guidelines
- Issue investigation
- Collections processing
- Repayment negotiations
Timeline
Second Lien Collector
Shellpoint Mortgage Servicing
07.2015 - Current
Bachelor of Arts - Commercial Art
Mississippi Valley State University