Walter Wilkins
Rex,GA
Summary
Dynamic Field Service Technician with a proven track record at LiftOne, excelling in problem-solving and troubleshooting. Enhanced customer satisfaction through tailored solutions and efficient repairs, while mentoring junior technicians. Known for a positive attitude and a commitment to excellence, consistently reducing downtime and improving service processes.
Overview
12
12
years of professional experience
Work History
Field Service Technician
LiftOne
Atlanta, GA
03.2019 - 01.2024
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Counter Salesperson
Summit Racing Equipment
McDonough, GA
08.2017 - 03.2019
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
- Kept abreast of new products and promotions within the company repertoire so as to offer timely suggestions tailored specifically towards individual client tastes.
Field Service Technician
National Maintenance
Findlay, OH
01.2016 - 07.2017
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
Field Service Technician
Lift Atlanta
Decatur, GA
08.2011 - 01.2016
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
Education
Firefighter 1,2,3, Apparatus Engineering - Firefighting
Georgia Public Safety Training Center
Forsyth, GA03-1996
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
Timeline
Field Service Technician
LiftOne
03.2019 - 01.2024
Counter Salesperson
Summit Racing Equipment
08.2017 - 03.2019
Field Service Technician
National Maintenance
01.2016 - 07.2017
Field Service Technician
Lift Atlanta
08.2011 - 01.2016
Firefighter 1,2,3, Apparatus Engineering - Firefighting
Georgia Public Safety Training Center