Walter Wright Pina
Phoenix,AZ
Overview
1
1
year of professional experience
1
1
Certification
Work History
HAW's Tour Guide
Grand Canyon Education
Phoenix, AZ
05.2024 - Current
- Implemented interactive elements into tours to enhance visitor participation and enjoyment.
- Utilized storytelling techniques to enhance visitor engagement and learning.
- Facilitated educational workshops and presentations related to the tour themes for schools and organizations.
Marketing Jr. Event Planner
Grand Canyon Education
Phoenix, Arizona
08.2023 - Current
- Coordinated and allocated equipment, supplies and staff for events.
- Described tour points of interest to group members, responding to general inquiries and questions.
- Selected travel routes and sites to visit based on knowledge of specific areas.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
- Handled customer inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Ensured all tour content was culturally sensitive and appropriate for a global audience.
- Provided detailed information to tourists about local attractions and points of interest.
Marketing and Promotions Student Worker
Grand Canyon Education
Phoenix, AZ
08.2023 - Current
- Developed strong oral and written communication skills in working with people of different ages.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assigned tasks to team members in accordance with their skillsets and availability.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Documented key information from each service visit into detailed reports.
Education
High School Diploma -
Empower College Prep
Phoenix 05-2023
Skills
- Customer engagement
- Cleaning
- Proficient in Spanish
- Licensed driver in Arizona
- Body language reading
- Guest relations
- Public speaking
- Humor and wit
Certification
- Phlebotomy technician
- CPR certified
- BLS certified
Languages
English
Full Professional
Spanish
Professional
Timeline
HAW's Tour Guide
Grand Canyon Education
05.2024 - Current
Marketing Jr. Event Planner
Grand Canyon Education
08.2023 - Current
Marketing and Promotions Student Worker
Grand Canyon Education
08.2023 - Current
- Phlebotomy technician
- CPR certified
- BLS certified
High School Diploma -
Empower College Prep