Walter H. Bowers IV
Athens,AL
Summary
Student studying Mechanical Engineering and looking for related experience. Willing to listen and learn and excited to contribute in real-world environment to help find practical, actionable solutions for current needs.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist
Dicks Sporting Goods Inc.
Mount Juliet, TN
12.2022 - 07.2023
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Front End Cashier
Dicks Sporting Goods Inc.
Mount Juliet, TN
12.2021 - 12.2022
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
- Assisted customers in locating items throughout the store.
- Kept register terminal area and store clean and orderly.
- Answered customers' questions about products, prices, and availability.
- Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Bachelor of Science - Mechanical Engineering
Alabama A & M University (GPA 3.12)
Normal, AL05-2027
High School Diploma -
Mt. Juliet High School (GPA 4.1)
Mount Juliet, TN05-2023
Skills
- Project Support
- Attention to Detail
- Teamwork and Collaboration
- Active Listening
Accomplishments
- High School Varsity Football (3 year offensive starter, 2 year defensive starter, All-region 5-5a defensive back 2022, 9 collegiate football scholarship offers)
- College Scholarships - SIAC Young Engineer Award ($50,000) and Alabama A&M Merit Scholarship (Full tuition)
Affiliations
- High School - Member of the Black Student Union
- High School Yearbook Staff (2022-2023)
- High Scool - Volunteer Monthly at Mundy Youth Park and yearly at “Mount Juliet High School Youth Football Camp”
- High School - Community Service (Summer yard work at elementary schools)
STEM Courses Completed
- Mechanical Engineering (ME) 101
- ME 102
- ME 103
- ME 104
- Biology 101
- Calculus I
- Calculus II
Timeline
Customer Service Specialist
Dicks Sporting Goods Inc.
12.2022 - 07.2023
Front End Cashier
Dicks Sporting Goods Inc.
12.2021 - 12.2022
Bachelor of Science - Mechanical Engineering
Alabama A & M University (GPA 3.12)
High School Diploma -
Mt. Juliet High School (GPA 4.1)
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