Jessica Canupp
Berkley,MI
Summary
Resourceful team player with experience in common software applications and social media platforms. Demonstrated expertise in business organization and strategies for modernizing workplaces. Proven track record of providing project support and implementing solutions-oriented problem-solving techniques. Strong problem-solving abilities, willingness to learn, and excellent communication skills. Committed to contributing to team success and achieving positive results. Eager to take on new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Customer Service Representative/Order Management Specialist
C.F. Stinson Inc.
01.2024 - 10.2024
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Project Manager
Artpack Services Inc
11.2020 - 10.2023
- Work closely with clients, museums, galleries and private art collectors
- Assemble cost estimates for various services
- Manage an extensive calendar scheduling system for appointments
- Create bill of ladings for high-value artworks
- Respond to email and phone inquiries and manage customer database
- Invoice deposits, materials and finished services to accounts.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reported regularly to managers on project budget, progress, and technical problems.
- Established strong relationships to partner with and navigate artists with wide range of personality types.
Creative Studio Director and Designer
Mend on the Move
02.2018 - 10.2020
- Organized and managed products for the team of makers
- Collaborated to design new products each season
- Maintained records of products for sale and raw material inventory
- Opened and prepared the studio daily
- Updated daily goals and production schedule
- Worked closely with female abuse survivors to create an open and supportive team environment.
- Oversaw testing of equipment and components to check for defects.
- Developed suggestions for technical process improvements to optimize resources.
Product Developer-Raw Materials
Carhartt
10.2018 - 12.2018
- Create BOM's for new and existing merchandise
- Create/organize fabric and trim development into Excel spreadsheets
- Development of trim sheet organization for easy access
- Use PLM to input and monitor apparel designs and specs based on season
- Work closely with technical design in the creation of styles for woven and knits
- Misc
- Clerical and office duties.
- Collaborated with manufacturers, operations leaders and sales teammates to ascertain production details.
Visual Display Intern
Anthropologie
08.2016
- Work closely with manager for store displays
- Create custom pieces for display purposes
- Follow store's branding and concept ideation.
Gallery Attendant
Center Gallery
09.2016 - 12.2016
- Open/close gallery and maintain space
- Greet patrons and discuss exhibitions.
- Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
- Addressed visitor service issues and resolved each situation to enable optimum outcome for visitor and gallery.
Gallery Attendant
Valade Gallery
01.2013 - 05.2015
- Open/close gallery also maintain space
- Greet patrons, discuss exhibitions.
- Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
- Addressed visitor service issues and resolved each situation to enable optimum outcome for visitor and gallery.
Teller/Customer Service Rep
Flagstar Bank
03.2013 - 12.2013
- Assist customers and help troubleshoot problems
- Process custom transactions
- Balance cash drawer daily
- Misc
- Clerical duties
- Open/close branch.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Teller/Customer Service Rep
Comerica Bank
01.2007 - 01.2011
- Balance cash drawer and branch vault daily
- Process custom transactions
- Assist customers with account inquiries and issues.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Telephone Banker III/Sales Representative
Chase Bank
01.2001 - 01.2006
- Assist customers financial needs via phone
- Problem resolution for checking, savings, loans as well as online technical support
- Knowledge and experience of computer systems including banking systems
- Experienced in banking regulations as it relates to checking, savings and loan services
- Highly trained in bank services and products.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
Education
BFA - Fiber/Textile Design
College For Creative Studies
Detroit, MI05.2018
Skills
- Microsoft Office Suite
- Adobe Suite
- Photoshop
- InDesign
- Excel
- PLM
- Day Smart calendar/scheduling
- File Maker Pro
- File systems maintenance
- Clerical Support
- Research
- Project Support
- Recordkeeping
- Team Collaboration
Teaching
College for Creative Studies, Detroit, MI, Pre-College Summer Experience, Peer Mentor
Artisticskills
- Sewing
- Quilting
- Hand stitching
- Embroidery
- Beading
- Applique
- Shibori
- Digital pattern design
- Pattern drafting
- Fabric dyeing
- Heat sublimation
- Screen printing
- Fabric manipulation
- Industrial machine sewing
- Sculpture
- Printmaking
- Linoleum carving
- Enameling metal
- Soldering
- Stone setting
- Wax carving
- Casting
Timeline
Customer Service Representative/Order Management Specialist
C.F. Stinson Inc.
01.2024 - 10.2024
Project Manager
Artpack Services Inc
11.2020 - 10.2023
Product Developer-Raw Materials
Carhartt
10.2018 - 12.2018
Creative Studio Director and Designer
Mend on the Move
02.2018 - 10.2020
Gallery Attendant
Center Gallery
09.2016 - 12.2016
Visual Display Intern
Anthropologie
08.2016
Teller/Customer Service Rep
Flagstar Bank
03.2013 - 12.2013
Gallery Attendant
Valade Gallery
01.2013 - 05.2015
Teller/Customer Service Rep
Comerica Bank
01.2007 - 01.2011
Telephone Banker III/Sales Representative
Chase Bank
01.2001 - 01.2006
BFA - Fiber/Textile Design
College For Creative Studies
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