Walter Julius Blackwell Jr
Greensboro,NC
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Operations Manager
Security Solutions of America
Raleigh, NC
04.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments, including sales, marketing, finance, and human resources. to ensure efficient operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Site Security Operations Supervisor
Wolfspeed
Durham, NC
05.2022 - 03.2024
- Conducted security assessments and identified areas of vulnerability.
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Provided training for new security personnel on safety protocols and emergency response plans.
- Performed regular inspections of all security equipment to ensure proper functioning.
- Developed detailed reports on incidents and submitted them to management for review.
- Investigated suspicious activity and reported findings to the appropriate authorities as needed.
- Responded promptly to customer inquiries or complaints regarding security issues.
- Implemented strategies to reduce potential threats and mitigate risk in high-traffic areas.
- Interacted with law enforcement agencies when necessary to coordinate investigations into criminal activity at the site.
- Enforced safety regulations and ensured that employees followed all rules and regulations related to security matters.
- Maintained records of employee attendance, shift changes, vacation requests.
- Resolved conflicts between staff members in a timely manner while adhering to company policy.
- Participated in weekly meetings with management team to discuss any security concerns or updates.
- Managed inventory levels of supplies used by the security team including uniforms, radios, keys.
- Guided team members on how to respond effectively to different scenarios.
- Maintained positive environment dedicated to teamwork and performance.
- Set team schedules with clear understanding of coverage requirements, individual availability and unique knowledge of each officer.
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files.
- Provided security team leadership and contributed to on-call duties.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Hired, trained and managed staff of 24 associates.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
Security Shift Lead
Wolfspeed
Durham, NC
05.2022 - 03.2023
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Provided support to other departments as needed to meet organizational goals.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained new employees on proper job functions and company policies and procedures.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Developed strong relationships with customers through excellent customer service practices.
- Oversaw implementation of procedures, goals and objectives within operations.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Maintained staff by recruiting, selecting and developing personal growth opportunities.
- Investigated and completed reports for work-related injuries, submitting paperwork to appropriate insurance carriers.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Safety & Environmental Officer
Becton Dickinson Diagnostics Systems
Sparks, MD
06.2021 - 05.2022
- Create and maintain building access badges utilizing Lenel System for employees and contractors; designating specific access grants and denials
- Maintain all fire systems for all buildings utilizing fire panels, fire pumps, and fire extinguishers in conjunction with BFPE
- Conduct tours to ensure all safety measures are met in all building sites
- Maintain all internal and portable first aid kits and bio-hazard spill kits
- Work in tandem with facilities in maintaining the functions of the buildings.
Head Security Officer
Baltimore County Government
Baltimore, MD
01.2018 - 10.2021
- For the Baltimore County Animal Services
- Maintain the sites building access badge for employees, volunteers and detention center workers
- Direct liaison between the Baltimore County Detention Center for the workers sent out to work at the animal shelter
- Inspect all safety equipment to ensure its proper working order
- Monitor CCTV periodically and conduct physical tours of the facility
- Interact with the public as they enter the facility and give direction for great service experience
- Accountable for the public, volunteers and detention center workers and officer during any emergency situation
- Archive monthly security forms into the site’s CPU drive
- Maintain a daily log of all activities
- Schedule security officers for duty.
- Reported violations and suspicious behavior, in writing or verbally.
- Wrote reports of daily activities, equipment or property damage, and presence of unauthorized persons.
- Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files quickly and accurately.
Security Officer/Training Officer
Butler Security, Inc
Halethorpe, MD
01.2015 - 01.2018
- Train Butler Security officers as well as some Dunbar Security officers in First Aid/CPR/AED classes
- Stand post as needed to support the company’s mission.
Safety & Environmental Officer
Becton Dickinson Diagnostics Systems
Sparks, MD
01.2016 - 01.2017
- Create and maintain building access badges utilizing Lenel System for employees and contractors; designating specific access grants and denials
- Maintain all fire systems for all buildings utilizing fire panels, fire pumps, and fire extinguishers in conjunction with BFPE
- Conduct tours to ensure all safety measures are met in all building sites
- Maintain all internal and portable first aid kits and bio-hazard spill kits
- Work in tandem with facilities in maintaining the functions of the buildings.
Security Officer
Lieutenant - American-Paragon Protective Services LLC
Woodlawn, MD
01.2014 - 01.2015
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Responded to alarms and disturbances to maintain safety.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Monitored security cameras and fire, building and alarm systems.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Circulated among patrons and customers to keep abreast of emergent security situations.
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement.
- Immediately reported safety hazards for remediation response.
Captain/Lead Supervisor
AmeriGuard Security Services, Inc. CMS
Woodlawn, MD
01.2010 - 01.2013
- Maryland Site Duties include assisting the Project Manager in maintaining the security guard force for the site
- Responsible for all the shifts, coordinating with the shift lieutenants & sergeants in accomplishing our company goals
- Direct liaison for the company to the customer (FPO & CMS)
- Ensure all company paperwork is received in a timely manner
- Schedule the lieutenants & sergeants working days & vacations
- Fingerprint new hires and current employees for various background checks as well as state required certifications for employment
- Enact appropriate & fair discipline for inappropriate behavior & job performance
- Maintained good moral for the company employees & its clients on the CMS site.
Security Officer
BSA/LB&B Joint Venture
Woodlawn, MD
01.2006 - 01.2010
- Lieutenant BSA/LB, Supervisor on the 3rd shift (1:00 - 9:00 pm) GSA contract at the Combined Medicare & Medicaid Services (CMS) at 7500 Security Blvd
- Duties include monitoring officers assigned to post, train and monitor officers on the Lenel access system, scheduling post assignments, keep employee files and provide customer relations with CMS employees
- Fleet manager for all security vehicles on site.
Correctional Officer - Sergeant
Detention and Services
Baltimore, MD
05.1991 - 09.2006
- Assigned to the transportation dept., as administrative sergeant, assisted the Transportation Department Lieutenant in running the entire component by dispatching and supervising four teams of officers to transport inmates to several courts, hospitals and drug programs across the state of MD, scheduled 90 officers to the next day’s assignments, and calculated the time sheets
- As courthouse lock-up sergeant, supervised twenty officers and anywhere from thirty to one hundred-ten inmates at courts located in Baltimore City
- Conducted background investigations and verified court releases with the CJIS Criminal Records System before releasing an inmate back into society
- Conducted an investigation of every inmate in person to make sure that was the person to be released.
Education
Correctional Officer Training, Maryland State -
Police and Corrections Academy
01.1991
High School Diploma -
Forest Park Senior High School
Baltimore, MD05.1982
Skills
- Public health
- Emergency situations
- Safety documentation and materials
- Safety training
- Fire and safety guidance
- Law Enforcement licenses
- Data entry
- Employer compliance
- Project Management
- Staff Supervision
- Operations Management
- Employee Development
- Inventory Coordination
Certification
- Certified Safety Professional
- Licensed Firearms Instructor - 2010
- American Red Cross FA/CPR/AED Instructor, Professional Training Services, LLC - 2010
- Certified Baton Instructor, Professional Training Services, LLC - 2010
- Certified Aerosol Weapons (OC) Instuctor, Professional Training Services, LLC - 2010
- Security/Law Enforcement Training - 1991
Timeline
Operations Manager
Security Solutions of America
04.2024 - Current
Site Security Operations Supervisor
Wolfspeed
05.2022 - 03.2024
Security Shift Lead
Wolfspeed
05.2022 - 03.2023
Safety & Environmental Officer
Becton Dickinson Diagnostics Systems
06.2021 - 05.2022
Head Security Officer
Baltimore County Government
01.2018 - 10.2021
Safety & Environmental Officer
Becton Dickinson Diagnostics Systems
01.2016 - 01.2017
Security Officer/Training Officer
Butler Security, Inc
01.2015 - 01.2018
Security Officer
Lieutenant - American-Paragon Protective Services LLC
01.2014 - 01.2015
Captain/Lead Supervisor
AmeriGuard Security Services, Inc. CMS
01.2010 - 01.2013
Security Officer
BSA/LB&B Joint Venture
01.2006 - 01.2010
Correctional Officer - Sergeant
Detention and Services
05.1991 - 09.2006
Correctional Officer Training, Maryland State -
Police and Corrections Academy
High School Diploma -
Forest Park Senior High School
- Certified Safety Professional
- Licensed Firearms Instructor - 2010
- American Red Cross FA/CPR/AED Instructor, Professional Training Services, LLC - 2010
- Certified Baton Instructor, Professional Training Services, LLC - 2010
- Certified Aerosol Weapons (OC) Instuctor, Professional Training Services, LLC - 2010
- Security/Law Enforcement Training - 1991
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