William Martin
Dora,AL
Summary
Dynamic training professional with a proven track record at Security Solutions of America, adept at enhancing employee skills through innovative training programs. Skilled in operations management and public speaking, I successfully streamlined onboarding processes, significantly reducing time to competency for new hires while fostering a culture of continuous improvement.
Experienced with creating and delivering comprehensive training programs tailored to diverse audiences. Utilizing engaging instructional methods to facilitate effective learning and skills development. Track record of enhancing team performance through interactive and collaborative training sessions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Trainer
Security Solutions of America
10.2024 - Current
- Led development and implementation of training programs to enhance employee skills and knowledge.
- Designed customized training materials to meet diverse learning needs.
- Evaluated training effectiveness through feedback analysis and performance improvements.
- Streamlined onboarding processes, reducing time to competency for new hires.
- Collaborated with subject matter experts to create accurate training content.
Training Assistant
Security Solutions of America
06.2023 - 10.2024
- Developed training materials to enhance employee understanding of security protocols.
- Facilitated onboarding sessions for new hires, ensuring smooth integration into company culture.
- Coordinated logistics for training events, optimizing resources and scheduling efforts.
- Evaluated training program effectiveness through participant feedback and performance assessments.
Operations Manager
Security Solutions of America
04.2023 - 10.2024
- Streamlined operational workflows, enhancing team efficiency and service delivery.
- Implemented inventory management systems to optimize resource allocation and reduce waste.
- Developed training programs, improving staff performance and compliance with safety protocols.
- Established quality control measures, ensuring adherence to industry standards and regulatory requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Dispatcher
Security Solutions of America
08.2022 - 03.2023
- Coordinated logistics for timely dispatch of resources and personnel.
- Monitored communication channels to ensure efficient response times.
- Maintained accurate records of dispatch operations and vehicle status.
- Assisted in training new staff on operational procedures and software tools.
- Utilized dispatch software to track fleet movements and improve service delivery.
- Provided real-time updates to clients regarding officer status and coverage timelines.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Sleep Expert
Mattress Firm
03.2021 - 07.2022
- Improved customer sleep quality by conducting comprehensive sleep assessments and providing tailored recommendations.
- Enhanced customer satisfaction by delivering personalized options and addressing individual needs throughout the buying process.
- Educated customers on healthy sleep habits, resulting in improved sleep quality and overall wellbeing.
Education
High School Diploma -
Chilton County High School
Clanton AL06-2020
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Group and individual instruction
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Incident reports
- Dispatch software
- Daily reports
Certification
- NRA Firearms instructor License- exp. 02/2027
- Certified Trainer 2 License - exp. 04/2027
Languages
English
Native or Bilingual
Timeline
Trainer
Security Solutions of America
10.2024 - Current
Training Assistant
Security Solutions of America
06.2023 - 10.2024
Operations Manager
Security Solutions of America
04.2023 - 10.2024
Dispatcher
Security Solutions of America
08.2022 - 03.2023
Sleep Expert
Mattress Firm
03.2021 - 07.2022
High School Diploma -
Chilton County High School
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