Walter M. Gutierrez
Miami,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience as well as contributing to the company's success.
Overview
13
13
years of professional experience
Work History
Wireline Business Sales and Care Expert
AT&T
Miami, Florida
11.2023 - Current
- Resolved customer issues with knowledgeable and friendly service, leading to high customer satisfaction.
- Identified needs of customers promptly and efficiently.
- Assisted customers in selecting products to meet their needs.
- Developed creative solutions to customer problems, resulting in exceeded satisfaction levels.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Deckhand/First Officer
MR. G Yacht
01.2023 - 09.2023
- Operated and maintained equipment to ensure yacht safety and optimal performance.
- Assisted in docking and undocking procedures under varying conditions.
- Collaborated with crew to ensure compliance with maritime safety regulations.
- Engaged with guests to enhance their onboard experience through service excellence.
- Managed inventory of supplies and provisions to enhance guest comfort and streamline operations.
- Maintained clean deck area through regular sweeping and scrubbing, promoting safety and aesthetics.
Deckhand
Namaste Fleet ( Yachting )
11.2021 - 12.2022
- Operated and maintained deck equipment to enhance guest experience during yacht charters and tours.
- Assisted in docking and undocking procedures, contributing to safe vessel operations and guest safety.
- Conducted regular inspections of safety gear and equipment for compliance.
- Monitored weather conditions to support safe navigation decisions during trips.
- Delivered exceptional customer service by responding promptly to guest inquiries and needs.
Sales Associate/Assistant Manager/Manager
THE PAINT SPOT DORAL
02.2018 - 09.2021
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Greeted customers and provided exceptional customer service.
- Resolved customer complaints promptly, maintaining a positive shopping experience.
- Facilitated product searches, addressed inquiries, and provided tailored product advice.
- Guided customers in selecting paint colors and materials, enhancing project satisfaction.
- Collaborated with team members to create attractive product displays in-store.
- Maintained clean and organized sales floor to enhance customer experience.
Tech Assistant
RP COMMERCIAL SERVICES
12.2017 - 01.2018
- Facilitated troubleshooting and repair of commercial equipment for technicians.
- Scheduled appointments and coordinated technician assignments effectively.
- Documented service work and maintained accurate records in systems.
- Ensured quality control and upheld high customer satisfaction levels.
- Addressed client inquiries and concerns to enhance customer service.
- Handled tools and equipment by lifting and moving them into designated areas for efficiency.
Waiter/Manager
THE BURGER SHACK
12.2016 - 11.2017
- Supervised daily operations and ensured smooth service flow at a busy restaurant.
- Implemented staff schedules to optimize coverage during peak dining hours.
- Resolved customer complaints to uphold high satisfaction levels and foster repeat business.
- Verified staff schedules to ensure adequate shift coverage.
- Managed inventory levels and coordinated with suppliers to ensure timely stock replenishment.
- Monitored food safety practices to ensure compliance with health regulations and safeguard customer health.
After care leader
CHARLES R HADLEY ELEMENTARY SCHOOL
08.2013 - 12.2016
- Oversaw children during before and after school activities to ensure safety and engagement.
- Monitored and secured indoor and outdoor areas to ensure children's safety.
- Organized engaging educational programs and recreational activities for students.
- Updated parents on children's daily progress and needs to foster strong communication and partnership.
- Assisted in developing a safe and positive environment for children.
- Facilitated group games and individual activities to enhance social skills.
- Supervised students during outdoor playtime, ensuring safety regulations were followed.
- Assisted children with completing homework assignments to enhance their understanding.
Education
High School Diploma -
DORAL PERFORMING ARTS AND ENTERTAINMENT ACADEMY
Miami, FL06-2014
Skills
- Sales techniques
- Product knowledge
- Sales strategy
- Client relationship management
- Home improvement knowledge
- Technical troubleshooting
- Microsoft Office expertise
- Task prioritization
- Adaptability
- Team player
- Effective communication
- Bilingual
Strengths Abilities
- Bilingual
- Fluent in Microsoft Office
- Wide Knowledge in home improvement and appliances
- Experience in dealing with a variety of people all ages and backgrounds
- Fluent with his hands and manual labor
- Experience in a multitude of fields so is usually alert with the situation at hand
- Team player
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
KYLE POLANCO
· AT&T Wireline Business Team Lead
· Mobile: (305)-804-8686
KARELIA PARRALES
· AT&T Wireline Business Sales Manager
· Mobile: (786)-804-0050
BRIAN PAEZ
· Head Technician of RP commercial services
· Mobile: (786)-277-4660
JUAN CARLOS ENRIQUEZ
· Owner of The Paint Spot
· Mobile: (305)-342-5664
CESAR SANCHEZ
· Diesel Mechanic
· Mobile: (786)-320-3095
Timeline
Wireline Business Sales and Care Expert
AT&T
11.2023 - Current
Deckhand/First Officer
MR. G Yacht
01.2023 - 09.2023
Deckhand
Namaste Fleet ( Yachting )
11.2021 - 12.2022
Sales Associate/Assistant Manager/Manager
THE PAINT SPOT DORAL
02.2018 - 09.2021
Tech Assistant
RP COMMERCIAL SERVICES
12.2017 - 01.2018
Waiter/Manager
THE BURGER SHACK
12.2016 - 11.2017
After care leader
CHARLES R HADLEY ELEMENTARY SCHOOL
08.2013 - 12.2016
High School Diploma -
DORAL PERFORMING ARTS AND ENTERTAINMENT ACADEMY