Summary
Overview
Work History
Education
Skills
Strengths Abilities
Languages
References
Timeline
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Walter M. Gutierrez

Miami,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience as well as contributing to the company's success.

Overview

13
13
years of professional experience

Work History

Wireline Business Sales and Care Expert

AT&T
Miami, Florida
11.2023 - Current
  • Resolved customer issues with knowledgeable and friendly service, leading to high customer satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Assisted customers in selecting products to meet their needs.
  • Developed creative solutions to customer problems, resulting in exceeded satisfaction levels.
  • Proposed innovative ideas and solutions that improved team performance and outcomes.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Deckhand/First Officer

MR. G Yacht
01.2023 - 09.2023
  • Operated and maintained equipment to ensure yacht safety and optimal performance.
  • Assisted in docking and undocking procedures under varying conditions.
  • Collaborated with crew to ensure compliance with maritime safety regulations.
  • Engaged with guests to enhance their onboard experience through service excellence.
  • Managed inventory of supplies and provisions to enhance guest comfort and streamline operations.
  • Maintained clean deck area through regular sweeping and scrubbing, promoting safety and aesthetics.

Deckhand

Namaste Fleet ( Yachting )
11.2021 - 12.2022
  • Operated and maintained deck equipment to enhance guest experience during yacht charters and tours.
  • Assisted in docking and undocking procedures, contributing to safe vessel operations and guest safety.
  • Conducted regular inspections of safety gear and equipment for compliance.
  • Monitored weather conditions to support safe navigation decisions during trips.
  • Delivered exceptional customer service by responding promptly to guest inquiries and needs.

Sales Associate/Assistant Manager/Manager

THE PAINT SPOT DORAL
02.2018 - 09.2021
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Greeted customers and provided exceptional customer service.
  • Resolved customer complaints promptly, maintaining a positive shopping experience.
  • Facilitated product searches, addressed inquiries, and provided tailored product advice.
  • Guided customers in selecting paint colors and materials, enhancing project satisfaction.
  • Collaborated with team members to create attractive product displays in-store.
  • Maintained clean and organized sales floor to enhance customer experience.

Tech Assistant

RP COMMERCIAL SERVICES
12.2017 - 01.2018
  • Facilitated troubleshooting and repair of commercial equipment for technicians.
  • Scheduled appointments and coordinated technician assignments effectively.
  • Documented service work and maintained accurate records in systems.
  • Ensured quality control and upheld high customer satisfaction levels.
  • Addressed client inquiries and concerns to enhance customer service.
  • Handled tools and equipment by lifting and moving them into designated areas for efficiency.

Waiter/Manager

THE BURGER SHACK
12.2016 - 11.2017
  • Supervised daily operations and ensured smooth service flow at a busy restaurant.
  • Implemented staff schedules to optimize coverage during peak dining hours.
  • Resolved customer complaints to uphold high satisfaction levels and foster repeat business.
  • Verified staff schedules to ensure adequate shift coverage.
  • Managed inventory levels and coordinated with suppliers to ensure timely stock replenishment.
  • Monitored food safety practices to ensure compliance with health regulations and safeguard customer health.

After care leader

CHARLES R HADLEY ELEMENTARY SCHOOL
08.2013 - 12.2016
  • Oversaw children during before and after school activities to ensure safety and engagement.
  • Monitored and secured indoor and outdoor areas to ensure children's safety.
  • Organized engaging educational programs and recreational activities for students.
  • Updated parents on children's daily progress and needs to foster strong communication and partnership.
  • Assisted in developing a safe and positive environment for children.
  • Facilitated group games and individual activities to enhance social skills.
  • Supervised students during outdoor playtime, ensuring safety regulations were followed.
  • Assisted children with completing homework assignments to enhance their understanding.

Education

High School Diploma -

DORAL PERFORMING ARTS AND ENTERTAINMENT ACADEMY
Miami, FL
06-2014

Skills

  • Sales techniques
  • Product knowledge
  • Sales strategy
  • Client relationship management
  • Home improvement knowledge
  • Technical troubleshooting
  • Microsoft Office expertise
  • Task prioritization
  • Adaptability
  • Team player
  • Effective communication
  • Bilingual

Strengths Abilities

  • Bilingual
  • Fluent in Microsoft Office
  • Wide Knowledge in home improvement and appliances
  • Experience in dealing with a variety of people all ages and backgrounds
  • Fluent with his hands and manual labor
  • Experience in a multitude of fields so is usually alert with the situation at hand
  • Team player

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

KYLE POLANCO

· AT&T Wireline Business Team Lead

· Mobile: (305)-804-8686

KARELIA PARRALES

· AT&T Wireline Business Sales Manager

· Mobile: (786)-804-0050

BRIAN PAEZ

· Head Technician of RP commercial services

· Mobile: (786)-277-4660

JUAN CARLOS ENRIQUEZ

· Owner of The Paint Spot

· Mobile: (305)-342-5664

CESAR SANCHEZ

· Diesel Mechanic

· Mobile: (786)-320-3095

Timeline

Wireline Business Sales and Care Expert

AT&T
11.2023 - Current

Deckhand/First Officer

MR. G Yacht
01.2023 - 09.2023

Deckhand

Namaste Fleet ( Yachting )
11.2021 - 12.2022

Sales Associate/Assistant Manager/Manager

THE PAINT SPOT DORAL
02.2018 - 09.2021

Tech Assistant

RP COMMERCIAL SERVICES
12.2017 - 01.2018

Waiter/Manager

THE BURGER SHACK
12.2016 - 11.2017

After care leader

CHARLES R HADLEY ELEMENTARY SCHOOL
08.2013 - 12.2016

High School Diploma -

DORAL PERFORMING ARTS AND ENTERTAINMENT ACADEMY
Walter M. Gutierrez