WALTER MARTIN PALOMINO

Provide IT level 1 and 2 assistance to rural government buildings in Clifton, Arizona.

Schools, Courthouse, Sheriff's Dept, etc.

Assisted network admins and engineering team by escalating tickets or request to them as needed.

• Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
• Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
• Increased team productivity with effective communication and collaboration strategies.

Provided Remote Level 1 IT Support to Customer from all around the U.S

• Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
• Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
• Enhanced client satisfaction by delivering high-quality work within deadlines.
• Analyzed user feedback to gather input and identify areas required for improvement.
• Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
• Strengthened client relationships with consistent communication and timely project updates.
• Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.