Wana Joseph
Coral Springs
Summary
Customer-focused professional with strong communication and multitasking abilities. Demonstrated success in efficiently resolving customer inquiries and complaints while training new staff to enhance team performance and ensure high standards of client service.
Overview
20
20
years of professional experience
Work History
Cook
Checkers
Coral Springs
11.2023 - Current
- Operated cooking equipment safely and efficiently during meal preparation.
- Adhered to health and safety regulations, maintaining a safe cooking environment for staff and customers.
- Ensured cleanliness and organization of kitchen workspace, contributing to efficient meal preparation.
- Trained new staff on kitchen procedures and safety protocols, fostering a knowledgeable team.
Customer Service Representative
Teleperformance
01.2019 - 01.2022
- Resolved customer complaints through effective communication techniques.
- Assisted customers with inquiries and product-related questions.
- Managed customer calls and processed payments to ensure timely issue resolution
- Processed customer orders and returns efficiently.
Cashier
Broward Meat & Fish
01.2019 - 05.2019
- Processed customer transactions efficiently and accurately at a busy meat and fish market.
- Processed transactions and provided customer assistance to ensure a positive shopping experience
- Assisted customers in selecting products while providing knowledgeable recommendations.
- Maintained cleanliness and organization of checkout area to ensure a pleasant shopping experience.
BEAUTY ADVISER-HBA AND SALE ASSOCIATE
Walmart
Coral Springs
02.2013 - 11.2013
- Advised customers on skincare and makeup products to enhance their beauty routines.
- Engaged with customers to identify needs and recommend tailored products for their beauty routines.
- Assisted customers with product inquiries, enhancing shopping experience and providing merchandising support to optimize store presentation.
- Maintained cleanliness and organization of beauty department displays and shelves.
Customer Service Representative
Walgreens
Fort Lauderdale
10.2006 - 11.2007
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Built strong customer relationships that fostered loyalty and encouraged repeat business.
- Collaborated with team members to improve service quality and support, resulting in increased customer satisfaction.
- Maintained up-to-date knowledge of current promotions and services to effectively assist customers.
Education
Business Office Administration -
Florida Career College
Florida City, FL01-2018
Medical Administration -
ATI College
01-2010
High School Diploma -
Salem High School
01-2006
Skills
- Customer Service
- Customer relationship management
- Customer engagement
- Attention to detail
- Time management
- Multitasking
- Scheduling
- Front Desk Operations
- Data Entry
- Microsoft Office
- Team collaboration
- Bilingual
- Effective communication
- Positive and professional
Languages
English
Professional
French
Professional
Timeline
Cook
Checkers
11.2023 - Current
Customer Service Representative
Teleperformance
01.2019 - 01.2022
Cashier
Broward Meat & Fish
01.2019 - 05.2019
BEAUTY ADVISER-HBA AND SALE ASSOCIATE
Walmart
02.2013 - 11.2013
Customer Service Representative
Walgreens
10.2006 - 11.2007
Business Office Administration -
Florida Career College
Medical Administration -
ATI College
High School Diploma -
Salem High School