Wanda Addison
Senior Customer Service Professional
Memphis,TN
Summary
To seek and maintain a rewarding full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
CAEC Intake Specialist - Remote
Signature Performance
Omaha, NE
05.2022 - Current
- Government Clearance PIV Card
- Create Intake Notification for Approval of Emergency Room visits
- Data Entry of Veteran Demographics, Insurance Verification
- Answered constant flow of inbound calls with providers and veterans with minimal wait times
- Outbound calls to providers to verify diagnosis and admission codes
- Authorized Emergency Room visits
- Resolved problems, improved operations, and provided exceptional service
- Worked flexible hours across night, weekend and holiday shifts
- Detail Oriented
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Covid-19 Tracer - Remote
Navient - Xtend Healthcare
Hendersonville, TN
01.2021 - 04.2021
- Collected and recorded information in electronic medical records
- Performed record keeping by logging client information within secure contact-tracing software
- Notified and interviewed individuals to ascertain novel coronavirus exposure level
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred them for testing
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts
- Communicated with documented COVID-19 patients and other exposed persons via phone calls, text, e-mail, and other platforms
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures
- Detail Oriented
- Customer Service
Routes and File Clerk Dispatcher
Memphis Light Gas and Water
Memphis, TN
08.2017 - 01.2021
- Communicated the damaged smart meter status to the service department
- Dispatched field service representative to repair customers' smart meters
- Informed management about departmental changes that affected service
- Maintained database through data entry to ensure information was current
- Served as customer service point of contact for documentation processing
- Identified issues, analyzed information, and provided solutions to problems
- Excellent communication skills, both verbal and written
- Paid attention to detail while completing assignments
- Volunteered at local community organizations, providing assistance with day-to-day operations
- Customer Service
- Detail Oriented
- Gained extensive knowledge in data entry, analysis and reporting.
Clerical Support III
Memphis Light Gas and Water
Memphis, TN
08.2016 - 08.2017
- Assisted team members with additional department assignments
- Entered office supply orders into the purchasing system
- Managed incoming and outgoing service telephone calls
- Processed time and attendance for service department personnel
- Entered and processed payroll
- Skilled at working independently and collaboratively in a team environment
- Demonstrated strong organizational and time management skills while managing multiple projects
- Resolved problems, improved operations, and provided exceptional service
- Proved successful working within tight deadlines and a fast-paced environment.
Claims Processor
Memphis Light Gas and Water
Memphis, TN
08.2015 - 08.2016
- Generated reports for division-damaged vehicles
- Interviewed claimants to create damage claims for water meters
- Processed claims to generate damage cost recovery
- Updated recovery systems to reflect claims and payments
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Extremely High Call Volume
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated accuracy and quality of data entered into agency management system.
- Customer Service
Clerical Support II
Memphis Light Gas and Water
08.2012 - 08.2015
- Amended Welding Department official documents for management
- Assisted management with administrative tasks, Safety Committee
- Contacted appropriate documents to collect relevant information
- Created Spreadsheets to track payroll, vehicle maintenance, and gas supply
- Submitted time and attendance information for payroll approval
- Managed and ordered Office Supplies
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Associate of Arts/Healthcare Administration -
University of Phoenix, Memphis, Tennessee
07.2013
Skills
- Information Systems
- Microsoft Office
- Prepare Reports
- Data Collection and Entry
- Novell GroupWise
- Oracle
- Attention to Detail
- Citrix
- Problem Solver
- Dispatch
- HIPPA Certified
- Compassionate Communication
- Research and Analysis
- Records Maintenance
- Claim Processing
- VA Contractor
- Administrative Support Specialist
- Clinical Intake
Languages
- English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran
Timeline
CAEC Intake Specialist - Remote
Signature Performance
05.2022 - Current
Covid-19 Tracer - Remote
Navient - Xtend Healthcare
01.2021 - 04.2021
Routes and File Clerk Dispatcher
Memphis Light Gas and Water
08.2017 - 01.2021
Clerical Support III
Memphis Light Gas and Water
08.2016 - 08.2017
Claims Processor
Memphis Light Gas and Water
08.2015 - 08.2016
Clerical Support II
Memphis Light Gas and Water
08.2012 - 08.2015
Associate of Arts/Healthcare Administration -
University of Phoenix, Memphis, Tennessee
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