Wanda Crandle
Norfolk,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admitting Representative II
Sentara Healthcare
Norfolk, VA
11.2019 - Current
- Assisted in the registration process by obtaining patient demographic information and insurance information.
- Maintained confidentiality of all patient records according to HIPAA regulations.
- Responds to questions, inquires, and complaints from the general public.
- Assisted with the collection of payments from patients.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Worked as a preceptor to train new employees
Paratransit Bus Operator
HRT
Norfolk, VA
04.2022 - 08.2022
- Ensured the safety of passengers by following all traffic laws and regulations while driving a paratransit bus.
- Provided courteous and friendly customer service to passengers.
- Assisted passengers with boarding, disembarking, and transferring onto buses.
- Performed pre-trip inspections on assigned vehicles before each shift.
- Maintained accurate records of mileage, fuel consumption, and other operational data.
Medical Records Technician
Sentara Healthcare
Norfolk, VA
04.2016 - 10.2019
- Scanned, indexed, and electronically stored documents into the electronic health record system.
- Retrieved archived records upon request from authorized personnel or departments.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulation
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Education
Bachelor of Science - Human Services
St. Leo University
Chesapeake, VA05-2020
Skills
- Team Development
- Customer Relations
- Data Entry
- Account updating
- Recordkeeping strengths
- Problem-solving abilities
Certification
- CDL Class A
- Tanker endorsement
References
References available upon request.
Timeline
Paratransit Bus Operator
HRT
04.2022 - 08.2022
Admitting Representative II
Sentara Healthcare
11.2019 - Current
Medical Records Technician
Sentara Healthcare
04.2016 - 10.2019
- CDL Class A
- Tanker endorsement
Bachelor of Science - Human Services
St. Leo University
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