Wanda Crandle
Norfolk,VA
Summary
Human services professional with a background in healthcare administration, client intake, records coordination, and referral support. Brings strong communication, documentation accuracy, and cross-team collaboration to improve service flow, client onboarding, and care coordination while supporting compliance and billing tasks.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Service Coordinator
Virginia Care Services LLC
Virginia Beach, Virginia
04.2026 - Current
- Coordinated intake calls and facilitated new client onboarding to ensure smooth entry into services.
- Reviews care plans and matched services to client needs.
- Ensures compliance with all relevant regulations pertaining to service operations.
- Managed billing and invoicing processes for services rendered to ensure timely payments.
Admitting Representative II
Sentara
Norfolk, VA
11.2019 - Current
- Supports case management by verifying demographics and insurance information
- Liaised between patients, providers, and external partners to facilitate access to community-based services.
- Resolved discrepancies during registration process and pending claims through thorough research and investigation.
- Ensures full regulatory compliance, assisting in internal audits and updates to public information and education materials for due diligence purposes
Paratransit Driver
HRT
Norfolk, Virginia
04.2022 - 08.2022
- Secured wheelchairs using HRT safety equipment to ensure passenger safety. and mobility devices using HRT safety equipment.
- Assisted passengers with boarding, seating, and safe exit procedures.
- Monitored schedules and followed dispatch instructions during daily service.
- Conducted pre-trip inspections of vehicles prior to departures
Medical Records Technician
Sentara
Norfolk, VA
04.2016 - 10.2019
- Managed secure documentation and records coordination for over 5000 patient files in alignment with HIPAA and healthcare compliance standards.
- Implemented corrective action protocols after identifying documentation errors, enhancing data accuracy and ensuring legal compliance.
- Facilitated service planning and cross-departmental communication by responding to internal referrals and data requests.
First Assistant Manager
Citi Trends
Norfolk, VA
04.2010 - 03.2016
- Oversaw program-level operations, including scheduling, team supervision, and adherence to organizational policies and procedures.
- Conducted performance evaluations, provided coaching, and coordinated employee development plans.
- Handled cash transactions efficiently, register audits, and safe reconciliation
- Monitored inventory levels and supported stock replenishment and recovery
Education
Bachelor of Science - Human Services
St Leo University
Chesapeake, VA05-2020
Skills
- Patient documentation
- Communication skills
- Regulatory compliance
- Problem solving
- Client-centered service
Affiliations
- Mentor-Girl Be-You-tiful Mentorship Program-Implemented for young African American girls in grades 4-9.
Accomplishments
Sentara's Honey Bee Award-Patient nominated award in recognition of superior customer service.
Certification
- CDL Class A
Timeline
Service Coordinator
Virginia Care Services LLC
04.2026 - Current
Paratransit Driver
HRT
04.2022 - 08.2022
Admitting Representative II
Sentara
11.2019 - Current
Medical Records Technician
Sentara
04.2016 - 10.2019
First Assistant Manager
Citi Trends
04.2010 - 03.2016
Bachelor of Science - Human Services
St Leo University