WANDA DIXON
Raleigh,NC
Summary
03/2000-09/2020
Detailed Commercial Processor with 20 years of experience investigating information for correctness. Trustworthy teammate with benefit knowledge and rapport-building skills. Noted for thoroughness and ethical customer service. Seasoned Commercial Insurance Processor with excellent planning and problem solving abilities. Offering 20 years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments. Seasoned Commercial Insurance Specialist with excellent planning and problem solving abilities. Offering 20 years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.
Overview
21
21
years of professional experience
Work History
SENIOR COMMERCIAL PROCESSOR
Nationwide Mutual Insurance Company
COLUMBUS, OH
03.2000 - 09.2020
- Processed New Business and renewal applications according to established quality and production standards and made corrections and adjustments to solve problems.
- Addressed customer inquiries to provide information and explanations on coverage and terms, expediting requests.
- Reviewed history records to determine benefit eligibility for services.
- Researched requests for validity to resolve discrepancies.
- Maintained comprehensive database for enrollment data, claim submission and payment information.
- Built rapport and trust with insureds through effective customer service techniques which involved fair and prompt processing of book of business.
- Worked closely with underwriters and insureds to maintain great customer service in house and externally.
- Identified client service improvement opportunities in collaboration with team leads and managers to resolve problems.
- Processed information for payment or forwarded to appropriate personnel for further investigation
Education
Associate of Applied Science - Criminal Justice
05.2010
References
References available upon request.
Timeline
SENIOR COMMERCIAL PROCESSOR - Nationwide Mutual Insurance Company
03.2000 - 09.2020
University of Phoenix - Associate of Applied Science, Criminal Justice
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