Wanda Dolby
Saint Paul,MN
Summary
Dynamic Patient Engagement Specialist with a proven track record at Javara Research, driving a 15% increase in patient enrollment through effective outreach and relationship building. Skilled in data management and customer service, I excel in enhancing patient experiences and ensuring regulatory compliance in clinical trial processes. Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives. Patient-focused professional offers support in critical care, pre-op, medical-surgical and post-op cases in medical center environments. Delivers customized education to patients of diverse conditions and backgrounds. Excellent decision-making, time management and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Engagement Specialist
Javara Research
07.2022 - 12.2024
- Executed over 500+ outbound calls per month, driving a 15% increase in patient engagement and enrollment for clinical studies, effectively meeting and exceeding set metrics., showcasing high-volume outbound calling, lead generation, and quota attainment.
- Proactively recruited patients into clinical research studies, resulting in boost in study participation.
- Collaborated with cross-functional teams to streamline communication between patients and research staff.
Patient Experience Coordinator
Science 37
03.2021 - 06.2022
- Prescreened/qualified individuals by asking pre-determined scripted questions to determine eligibility to participate in clinical research trial
- Executed over 400+ outbound calls per month
- Efficiently scheduled patients for qualified studies monthly with zero scheduling errors, attention to detail, and process efficiency
- Inbound patient inquiries, achieving a 95% satisfaction rate in rescheduling appointments and verifying study information, showcasing customer service, problem-solving, and information verification
Access Specialist
Duke University Health System
08.2020 - 02.2021
- Performed revenue cycle functions Including insurance verifications, eligibility reviews, self -pay, worker’s comp, handling reimbursements, resolved solutions of claim issues,
- prior authorization
- Operated to meet quality performance measures and expectations, covering DUHS and PDC clinical locations
- Professionally and effectively communicated via email and chat with patients referring to providers, colleagues, and students
MARKETING SALES CONSULTANT
Total Life Changes
12.2015 - 07.2020
- Successfully prospected, developed, and closed sales, contributing to a 40% increase in customer base year-over-year, showcasing lead generation, sales closing, customer acquisition
- Promoted products and brands at trade shows, increasing brand visibility by 30% and driving a 20% increase in sales, showcasing marketing, brand promotion, sales growth
Education
High School Diploma -
Evander Childs HS
NY06-1984
Skills
- Data management
- Scheduling accuracy
- Regulatory compliance
- Inbound call handling
- Customer service
- Relationship building
- Time management
- Problem solving
- Patient outreach
- Clinical trial processes
Certification
- Sales Force Administrator Training, Currently-2025
- Good Clinical Practices and Human Subject Protection Training, 2022
- OSHA Training, 2022
- HIPPA TRAINING, 2022
- Monitoring Clinical Trials, 2019
Timeline
Patient Engagement Specialist
Javara Research
07.2022 - 12.2024
Patient Experience Coordinator
Science 37
03.2021 - 06.2022
Access Specialist
Duke University Health System
08.2020 - 02.2021
MARKETING SALES CONSULTANT
Total Life Changes
12.2015 - 07.2020
High School Diploma -
Evander Childs HS
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