NATACHA NAWEJ
Frederick,MD
Summary
Healthcare professional with a strong focus on enhancing patient engagement and operational efficiency. Expertise in claims follow-up and timely resolution of patient inquiries, ensuring a high standard of care. Skilled at leveraging technology for accurate documentation and data entry while maintaining strict adherence to HIPAA guidelines.
Overview
5
5
years of professional experience
Work History
Patient Engagement Specialist
Clarest Health
01.2024 - Current
- Managed high-volume patient communications, addressing healthcare inquiries efficiently in fast-paced environment
- Collaborated with internal healthcare teams to ensure accurate service delivery and timely responses to patient needs
- Supported workflow processes through timely follow-up and resolution of patient-related issues, enhancing overall service delivery
- Maintain accurate documentation of patient interactions and updates within internal healthcare systems
- Work within HIPAA compliance guidelines to protect sensitive patient information
- Utilize Microsoft Office tools for data entry, tracking, and reporting tasks
Assistant Manager
Community Support Services
01.2023 - 01.2024
- Managed administrative operations, streamlining scheduling, documentation, and workflow coordination for improved team efficiency
- Maintained accurate records and ensured compliance with organizational standards
- Communicated with clients and internal teams to resolve issues and support operational efficiency
- Assisted in reporting and tracking daily activities and performance metrics to support informed decision-making
- Trained staff on procedures, improving accuracy and consistency in workflow execution
- Supported process improvement initiatives, contributing to enhanced operational performance and team effectiveness
Caregiver Assistant
Asbury Methodist Village
01.2021 - 01.2023
- Delivered direct support to residents in healthcare setting, ensuring confidentiality and comfort
- Coordinated care activities and facilitated communication between staff and families to enhance resident well-being
- Streamlined daily operations in high-responsibility care environment to promote efficient resident care
- Documented patient observations and reported changes to clinical staff
- Followed structured healthcare procedures and compliance standards including HIPAA
Education
Bachelor of Science (B.S.) - Health Management
University of Baltimore
01-2023
Associate of Arts (A.A.) - Business Administration
Community College of Baltimore County
01-2018
Skills
- Patient Account Support
- Claims follow-up
- Denial resolution
- Healthcare Data Entry
- Medical Documentation
- HIPAA Compliance
- Healthcare documentation
- EMR Tools
- Data entry systems
- Microsoft Excel
- Microsoft Word
- Problem Solving
- Analytical Thinking
- Attention to Detail
- Time Management
- CRM Systems
Timeline
Patient Engagement Specialist
Clarest Health
01.2024 - Current
Assistant Manager
Community Support Services
01.2023 - 01.2024
Caregiver Assistant
Asbury Methodist Village
01.2021 - 01.2023
Bachelor of Science (B.S.) - Health Management
University of Baltimore
Associate of Arts (A.A.) - Business Administration
Community College of Baltimore County