Open To Work
Verified
This profile is verified using an email address.
WANDA FRENCH
Customer Service
UNION CITY,GA
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Customer Service RepresentativeHealth AssociateHealth AssociateChild Support Service AgentRecords TechnicianWork Type
Full TimeLocation Preference
On-SiteOpen to relocation: Yes
Important To Me
Paid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekOverview
23
23
years of professional experience
Timeline
Health Information - Judge Group
07.2025 - Current
Customer Service Representative - Fayette County Environmental Health
08.2022 - Current
Health Associate - Department of Health
07.2021 - 07.2022
Health Associate - Fulton County Board of Health
04.2020 - 06.2021
Child Support Service Agent - Department of Human Services
09.2019 - 03.2020
Fiscal Assistant II - Department of Health
01.2018 - 12.2018
Customer Service Representative - Department of Health
01.2008 - 02.2011
Records Technician - Department of Health
01.2004 - 02.2019
Data Entry Operator -
01.2004 - 01.2006
Work History
Fiscal Assistant II
Department of Health
01.2018 - 12.2018
- Responsible for the complete creation and processing of invoices for client services using the ABC system and/or any other APD system
- Receives, review and audits invoices for non-contractual payment transactions
- Assuring proper documentation, verifying availability of funds and compliance with State Rules and regulations
- Decide what action to take when an error or problem is detected during the audit of invoices and related accounts payable documentation
- Consult leadership on any major problems that cannot be resolved satisfactorily
- Follow up until corrective action plan is taken to resolve all problems.
- Processed invoices and expense reports to ensure timely payments for departmental services.
- Assisted in maintaining accurate financial records using accounting software systems.
Customer Service Representative
Department of Health
01.2008 - 02.2011
- Responsible for the maintenance and updating all of Florida Department of Health (FDOH) clinic appointments, client's registration and the Cashiering using the Health Management System
- Post financial information into the Health Management System (HMS) as required
- Answer telephones in a timely and courteous manner
- Reconciles and/or audits financial information to ensure completeness and accuracy of information.
- Assisted clients with inquiries regarding health services and program eligibility.
- Resolved customer complaints efficiently, enhancing overall service satisfaction.
- Trained new staff on customer service standards and best practices for client interactions.
- Provided accurate information about public health initiatives and resources to community members.
Health Information
Judge Group
07.2025 - Current
- Improved customer trust with confidential handling of sensitive health information.
- Promoted a patient-centric approach in the management of health information by actively engaging patients and their families in the process of understanding, accessing, and amending their medical records.
- Prioritized patient privacy by strictly adhering to HIPAA regulations and maintaining complete confidentiality of personal health information.
- Collaborated with interdisciplinary teams to develop effective strategies for managing complex health information systems.
Customer Service Representative
Fayette County Environmental Health
08.2022 - Current
- Responsible for handling all client inquires while providing exceptional customer service
- Direct inquiries to other individuals, departments, and agencies as appropriate
- Receive and respond to customer phone calls, emails, letters, and fax
- Adapt to changing policy and procedures
- Supports new program initiatives
- Assists customers with regulations, policies, and procedures while abiding by strict confidentiality requirements and all HIPPA guidelines.
Health Associate
Department of Health
07.2021 - 07.2022
- Create and maintain medical records, general files, logs and other related records and documents in an organized manner, to include sorting, labeling, filing, and retrieving, in accordance with corporate and facility file retention and storage procedures; and maintains confidentiality and security of records
- Provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations
- Verifies client's eligibility for vouchers and issues manual vouchers
- Provides information to patients about the use and benefits of assigned health program
- Aids clients in obtaining referral services
- Carry out instructions furnished in written, oral, or diagrammatic form.
Health Associate
Fulton County Board of Health
Atlanta, GA
04.2020 - 06.2021
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong communication and organizational skills through working on group projects.
- Provided professional services and support in a dynamic work environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong organizational and communication skills .
Child Support Service Agent
Department of Human Services
09.2019 - 03.2020
- Conduct interviews with clients and Non-Custodial Parents
- Prepare documents for court (calendars, subpoenas, summons, complaints, contempt orders, etc.)
- Maintain telephone contact with clients, non-custodial parents, employers, Deputy Clerk of Court, DSS Attorney, Child Support Agents in other states, regional representatives
- Applied federal and state regulations to initiate, locate, establish, and enforce child support obligations
- Monitored payments and prepared correspondence, reports, and legal documents
- Maintain records for all clients who receive Child Support, including but not limited to court orders, application, postal verifications, employer letter, etc
- Evaluated income and expense date of non-Custodial parent to determine support obligation.
Records Technician
Department of Health
01.2004 - 02.2019
- Maintains, organizes, inspects, and files medical records and documents while monitoring records to ensure security and confidentiality
- Reviews records for accuracy and completeness, investigates discrepancies in records
- Ensure legal requests and subpoenas are properly verified and processed in a timely manner adhering to policy schedule
- Receives, authenticates, and processes records requests by telephone, fax, mail or in person
- Authenticates requestor's credentials, and escorts them into sensitive information areas as prescribed by departmental policies and procedures.
Data Entry Operator
01.2004 - 01.2006
- Communicate and identify customer needs
- Answering telephones, directing calls, and taking messages
- Processing public record requests
- Maintaining a filing system, maintaining office supplies, and handling incoming and outgoing mail
- Collecting fees and billing customers to adhere to statutory guidelines
- Assists in reviewing requirements for the design of various publications, documents and forms using Microsoft Office Suite.