Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wanda Gerton

Louisville,KY

Summary

Self-motivated [Job Title] highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

35
35
years of professional experience

Work History

Front Desk Receptionist

Teleperformance/USAA
LOUISVILLE, KY
12.2021 - 12.2023

Responsibilities:

  • Welcome and greet visitors: Greet all visitors with a smile and positive demeanor.
  • Direct visitors: Provide directions to different departments and offices.
  • Manage appointments: Set appointments for drug screenings and background checks for new hires.
  • Answer phones: Answer and direct phone calls professionally and efficiently.
  • Package handling: Receive and distribute incoming packages.
  • Data entry: Maintain accurate records of visitor information and appointment schedules.
  • General administrative tasks: Assist with general administrative tasks as needed, such as filing, photocopying, and scheduling meetings.
  • Maintain a clean and organized front desk area: Ensure the front desk area is clean, organized, and welcoming.
  • Uphold company policies and procedures: Follow all company policies and procedures diligently.
  • Other duties as assigned: Be open to learning and taking on additional responsibilities as needed.

CREDIT CARD FRAUD SPECILIST

Teleperformance/USAA
LOUISVILLE, KY
05.2015 - 01.2021

Summary

Highly motivated and results-oriented Credit Card Fraud Specialist with 6 years of experience safeguarding sensitive military financial information. Proven ability to identify, investigate, and resolve fraudulent activity efficiently and effectively. Possesses in-depth knowledge of fraud detection techniques, risk management principles, and military security protocols. Dedicated to protecting service members from identity theft and financial losses.

  • Fraud Detection & Investigation (Military Focus)
  • Identity Theft Prevention
  • Account Management & Customer Service
  • Communication & Collaboration

Broker Consultant

UPS CUSTOMS BROKER/OFFICE SETTING
ISVILLE, KY
03.1989 - 06.2009

VPreclearing packages from international companies to the United States. Help businesses streamline their customs clearance process, reduce delays, and save money.

  • Preclearing packages, to avoid delays at the border
  • Improved compliance to ensure that shipments are compliant with all U.S. customs regulations.
  • handle all of the paperwork and logistics associated with preclearance, freeing up your time to focus on your business.

Education

Associate of Arts - Business Administration

SILLIVAN
01.2005

Skills

  • Mail Sorting
  • Appointment Confirmation
  • Departmental Support
  • Supply Management

Timeline

Front Desk Receptionist

Teleperformance/USAA
12.2021 - 12.2023

CREDIT CARD FRAUD SPECILIST

Teleperformance/USAA
05.2015 - 01.2021

Broker Consultant

UPS CUSTOMS BROKER/OFFICE SETTING
03.1989 - 06.2009

Associate of Arts - Business Administration

SILLIVAN
Wanda Gerton