Wanda Hall
Dallas,TX
Summary
The Videoconferencing Scheduler Coordinator is responsible for scheduling the THR/THS Videoconferencing network, consisting of 23 locations. Duties will include calling sites, booking rooms, entering data, maintaining the master schedule, creating work orders, sending confirmations, evaluations and videoconferencing guidelines and policies. Other duties will include first contact for videoconferencing services, taking reservations for presenters or facilitators and promotion, training, and other administrative duties, as necessary. Bridging, Scheduling, and reserving all videoconference events and trainings on the Renovo Scheduler scheduling Software system.
Overview
25
25
years of professional experience
Work History
Videoconferencing Scheduler Coordinator
Texas Health Resources-arlington
Arlington, TX
09.1999 - Current
- Scheduling Videoconferences and Booking Videoconference rooms at THR, Ensuring all videoconference requests are reserved accurately on the Renovo Scheduler bridging system.
- Maintaining Master Schedule, creating work orders, sending confirmations, Sending evaluations to users daily, weekly, or monthly.
- Answer phone as first contact for videoconferencing. Answering basic questions about videoconferencing. E-mail guidelines and policies to users.
- Schedule videoconferencing meetings and rooms system wide at Texas Health Resources.
- Reservations for Facilitator or Presenter Training: Enroll users in presenter and facilitator training.
- Schedule all videoconferences on the Renovo Scheduler bridging system.
- Update the Video Operations team of any last-minute videoconferencing booking requests, cancellations.
- Keeping record of daily activities so that they can be added to the monthly stats.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Resolved customer complaints or answered customers' questions.
Education
GED -
North Texas Christian Academy
4701 Alamesa Blvd., Suite IE Fort Worth, Texas 7605-2005
Skills
- Customer Service
- Computer Skills
- Schedule Management
- Telephone Etiquette
- Timesheet Management
- Critical Thinking
- Problem-Solving
- Attention to Detail
- Schedule Coordination
- Meeting Scheduling
- Teamwork and Collaboration
- Microsoft Office Suite: Outlook, Word, Excel, and Microsoft Teams
- Event planning, Event Management, Event Technology and Event Evaluation service
- Strong Work Ethic
Accomplishments
- Successfully coordinated over 600 videoconferences yearly, ensuring 99% uptime and minimal technical issues.
- Help implemented new scheduling bridging systems that reduced booking errors by 30%.
- The goal is to enable successful video conference events with customers in mind.
Timeline
Videoconferencing Scheduler Coordinator
Texas Health Resources-arlington
09.1999 - Current
GED -
North Texas Christian Academy
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