Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Wanda Larry

Houston

Summary

Dynamic customer service professional with a proven track record at MTM Transportation, excelling in problem resolution and active listening. Enhanced customer satisfaction through effective communication and strategic account management at S4 Communications. Proficient in data entry and Microsoft Excel, consistently anticipating client needs to drive loyalty and retention.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

MTM Transportation
Houston Tx
2018 - 02.2026
  • Assisted customers with inquiries and resolved issues efficiently.
  • Processed transportation requests using internal software systems.
  • Collaborated with team members to improve service delivery standards.
  • Documented customer interactions accurately for quality assurance purposes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Account Manager

S4 Communications (AT&T)
Houston Tx
10.2014 - 11.2018
  • Managed client relationships to enhance customer satisfaction and retention.
  • Developed strategic account plans aligned with client objectives and market trends.
  • Coordinated cross-functional teams to deliver comprehensive solutions for clients.
  • Analyzed performance metrics to identify areas for improvement and implement solutions.
  • Conducted regular reviews of account performance, ensuring alignment with client goals.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Education

Ross Shaw SHS
Houston Tx
05.1990

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Problem resolution

Timeline

Account Manager

S4 Communications (AT&T)
10.2014 - 11.2018

Customer Service Representative

MTM Transportation
2018 - 02.2026

Ross Shaw SHS
Wanda Larry