Wanda Lee
Food Lion
Fayetteville,NC
12
years of professional experience
Dynamic Customer Service Manager with a proven track record at Walmart, enhancing team performance and customer satisfaction through effective training and mentoring. Skilled in problem-solving and cash handling, I implemented strategies that improved service efficiency and fostered a customer-focused environment, driving significant improvements in service delivery.
Work History
Customer Service Manager
4 Years 2 Months- Developed and implemented training programs for new customer service representatives.
- Resolved customer complaints efficiently, enhancing overall satisfaction scores.
- Analyzed customer feedback to identify trends and improve service strategies.
- Collaborated with cross-functional teams to streamline store operations and enhance service delivery.
- Mentored staff on best practices in customer engagement and conflict resolution.
- Implemented performance metrics to track team effectiveness and drive accountability.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Production Worker
2 Years 1 Month- Operated heavy machinery to assemble components efficiently.
- Adhered to safety protocols, ensuring compliance with workplace regulations.
- Inspected finished products for quality assurance and defect identification.
- Collaborated with team members to streamline production workflows.
- Maintained clean and organized workstations to promote efficiency.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
Customer Service Manager
4 Years 2 Months- Led customer service initiatives to enhance team performance and improve overall customer satisfaction.
- Implemented training programs for staff, increasing product knowledge and service efficiency.
- Developed standard operating procedures to streamline customer interactions and resolve inquiries effectively.
- Analyzed customer feedback to identify areas for service improvement, driving strategic enhancements.
- Mentored new staff on best practices in customer service, fostering a positive team environment.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Money Center Associate
5 Years 2 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Maintained accurate cash handling procedures to ensure financial integrity.
- Collaborated with team members to optimize workflow during peak hours.
- Streamlined transaction processing for increased efficiency and accuracy in balancing daily cash drawers.
- Conducted thorough research to resolve complex customer issues, resulting in positive feedback from clients.
- Maintained security protocols, ensuring the safety of customer information and financial assets.
- Completed regular audits of cash drawers to ensure compliance with regulatory requirements and company guidelines.
- Performed various money center services to customers.
Education
High School Diploma
Skills
Customer service
Problem-solving
Microsoft outlook
word
and Excel
Customer focused
Customer relations
Time management
Training and mentoring
Cash handling
Adherence to high customer service standards
Account management
Schedule management
Training and coaching
Timeline
Customer Service Manager
Food Lion
08.2022 - CurrentRead More
Production Worker
Caterpillar
04.2020 - 05.2022Read More
Customer Service Manager
Walmart
02.2016 - 04.2020Read More
Money Center Associate
Walmart
02.2015 - 04.2020Read More
Westover Senior High
High School Diploma
Read More