Wanda Mack
East Brunswick,NJ
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
24
24
years of professional experience
Work History
Secretary
Business Of Development
New Brunswick, NJ
01.2001 - Current
- Reviewed invoices for accuracy before submitting them for payment processing.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Customer Service Representative
Wyndes Homes LLC
Old Bridge, NJ
08.2018 - 12.2020
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated proficiency in navigating multiple computer programs simultaneously during customer interactions.
- Utilized computer software programs such as Microsoft Office Suite for reporting purposes.
Physical Therapy Aide
JFK Hartwyck
Edison, NJ
08.2016 - 06.2018
- Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
- Transported patients from one area of the facility to another using wheelchairs or other assistive devices when necessary.
- Maintained accurate records of patient progress, including vital signs, range-of-motion measurements and other relevant information.
Education
Associate of Business Administration -
Halifax Community College
Weldon, NC05-1994
Skills
- Customer Service
- Verbal and written communication
- Advanced typing
- Appointment Scheduling
- Inbound and Outbound Calling
- Professional telephone demeanor
Timeline
Customer Service Representative
Wyndes Homes LLC
08.2018 - 12.2020
Physical Therapy Aide
JFK Hartwyck
08.2016 - 06.2018
Secretary
Business Of Development
01.2001 - Current
Associate of Business Administration -
Halifax Community College
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