Wanda McGill
Jacksonville,FL
Summary
Driven leader with proven success at Dcc Lee Enterprises Inc, enhancing department efficiency and customer satisfaction through strategic inventory management and process improvements. Excelled in team development and mentoring, leveraging skills in inventory control and relationship building. Achieved consistent performance targets by fostering a collaborative and results-driven work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Manager
Gerena Food Managemant Inc
Jacksonville, FL
09.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Department Manager
Dcc Lee Enterpises Inc
Jacksonville, Fl
11.2015 - 10.2023
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Increased customer satisfaction with proactive issue resolution strategies.
- Enhanced team productivity by implementing streamlined workflow processes.
- Enhanced department visibility by leading development of new online presence, including revamped website and social media engagement.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
Education
Associate Degree In Nursing - Nursing Assistance
Everest University - Tampa
Tampa, FL06.2013
Basic Skills -
H.V Jenkins High School
Savannah, GA05.1995
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Accurate money handling
- Staff Motivation
- Opening and closing procedures
- Handling Customer Complaints
- Punctual and Reliable
- Relationship Building
- Energetic and Enthusiastic
- Training and mentoring
- Team Development
- Staff Training and Onboarding
- Inventory Control
- Payment Processing
- Schedule Management
- Safety Compliance
- Flexible Schedule
- Hiring and Recruiting
- Performance reviewing
- Schedule oversight
- Customer Service
- Computer Skills
- Team Collaboration and Leadership
- Inventory Management
- Work Planning and Prioritization
- Safety Management
- Production Management
- Assigning Work
Certification
ServSafe
Timeline
Shift Manager
Gerena Food Managemant Inc
09.2023 - Current
Department Manager
Dcc Lee Enterpises Inc
11.2015 - 10.2023
Associate Degree In Nursing - Nursing Assistance
Everest University - Tampa
Basic Skills -
H.V Jenkins High School