Wanda Milton
Dental Rep/ Claims Trained
Greensboro,NC
Summary
Hardworking Professional Healthcare Representative offering 4+ years of experience in sales and business development. Exceptional account manager and strategic planner with good communication and critical thinking abilities. Communicative A4me with 4+ years of experience scheduling appointments, collecting patient information and responding to patient concerns. Proficient in computer navigation ]. Caring and efficient professional with in-depth knowledge of billing and coding, medical terminology and HIPAA regulations. Dedicated and resilient Pharmaceutical Sales professional with 4+-year record of accomplishment across numerous product lines. Well-versed in establishing rapport, educating physicians and advocating for drug therapies.
Overview
13
13
years of professional experience
Work History
United Healthcare Dental Rep / Claims Trained
Unitedhealthgroup
Greensboro, NC
03.2020 - Current
- Assisted patients in understanding how insurance coverage works and calculated copays.
- Analyzed patients abilities to pay for services to determine charges on sliding scales.
- Interacted with united health care insurance company to verify patient eligibility and benefits.
- Used to post payments and record receipts.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Proved successful working within tight deadlines and fast-paced atmosphere
United Health Care A4Me
UnitedHealth Group
Greensboro, NC
09.2017 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Verizon Customer Service Rep
Verizon Wireless Tech Support
McLeansville, NC
02.2015 - 08.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Validated and created paperwork to boost tech support efficiency.
- Scored in top quality100 % of employees for successful fullfilled
Customer Service Representative
Conduit Global
McLeansville, NC
08.2014 - 08.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
Page High School Greensboro Nc
Greensboro Nc 06.2001
Skills
- Responding to Difficult Customers
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Call Documentation
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Patient and Empathetic
- Solving Customer Concerns
Accomplishments
- Documented and resolved issues
- Documented and resolved claims adjustment issues which led led to [Results].
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
I am excited to learn and master new systems within the company
I have been with the company since 2017 and am excited and egar to lear new systems and ways to resolves the members issues!
Additional Information
I am willing to do what it takes to insures providers as well as member issues are resolved! I look forward to growing and developing with the company!
Timeline
United Healthcare Dental Rep / Claims Trained
Unitedhealthgroup
03.2020 - Current
United Health Care A4Me
UnitedHealth Group
09.2017 - Current
Verizon Customer Service Rep
Verizon Wireless Tech Support
02.2015 - 08.2017
Customer Service Representative
Conduit Global
08.2014 - 08.2017
High School Diploma -
Page High School Greensboro Nc
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