Wanda Morton
Federation For Children With Special Needs
Dorchester,MA
29
years of professional experience
Responsible HR Operation Coordinator proficient in daily functions of office and HR-related operations. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject expertise through work activities and projects assigned. Effective at prioritizing tasks and meeting deadlines.
Work History
HR Operations Coordinator
2 Years 9 Months- Provide administrative support for the Human Resources department.
- Support HR director with the coordination of HR-related activities, events and/or trainings.
- Daily review and/or respond to HR@fcsn.org and fcsnjobs@fcsn.org email accounts.
- Assist with onboarding of new employees.
- Update/maintain employee records and personnel files.
- Manage complex calendar of Executive Director.
- Act as Liaison between Building Management and Executives.
- Oversee the daily administrative functions to ensure smooth operations.
- Serve as point of contact between staff and Positively Partners.
Office Administrator
19 Years 11 Months- Maintain reception area in a neat and organized fashion
- Greet visitors and triage incoming calls and direct them to appropriate contacts
- Open, read, route, and distribute incoming mail or other materials and answer routine letters
- Maintain and reserve conference room calendar
- Operate office equipment, such as fax machines, copiers, phone systems and arrange for repairs when equipment malfunctions
- Order and dispense supplies
- Work closely with Business and Development departments to ensure all invoices and expenses are balanced and any donations are processed in a timely manner
- Help coordinate conference, meetings or special events
- Use computers for various applications, such as database management or word processing
- Computer experience ranging from Basic to Proficient in Word, Outlook, Excel, Power Point, Access, Gift Works Donor and Greater Giving.
Business Banking Specialist
2 Years 6 Months- Assist Branch Manager with Audits
- Perform daily Wire Transfers and preparing Loan Documents
- Create, maintain, and enter information into databases
- Open new personal and business accounts as well as maintaining existing accounts
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Provide services to customers, such as order placement or account information
- Conduct searches to find needed information, using such sources as the Internet
- Train and assist staff with computer usage.
Customer Service Representative
3 Years 3 Months- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Open new personal accounts while maintaining existing accounts
- Process customer transactions in a timely manner
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Education
Bachelor of Science - Sociology
- Minor: Psychology
- GPA: 3.45
Skills
Office Administration
Calendar Management
Critical Thinking
Complex Problem Solving
Onboarding Coordination
Microsoft Office Suite
Administrative Support
Database entry
Time management
Maintains confidentiality
Attention to detail
Multitasking
References
References provided Upon Request
Timeline
HR Operations Coordinator
Federation For Children With Special Needs
09.2023 - CurrentRead More
Office Administrator
Federation for Children with Special Needs
10.2003 - 09.2023Read More
Business Banking Specialist
Fleet Bank
10.2000 - 04.2003Read More
Customer Service Representative
Citizens Bank
07.1997 - 10.2000Read More
Northeastern University
Bachelor of Science from Sociology
Read More