Open To Work
Mercedes Galarza
Elsa,TX
Work Preference
Summary
Dedicated HR Operations Coordinator with extensive experience in employee relations, onboarding, and compliance. Excels in maintaining accurate records and fostering effective communication to ensure a positive workplace environment and operational excellence.
Overview
8
8
years of professional experience
Work History
HR Operations Coordinator
Velab Co.
Pharr, Texas
10.2023 - 07.2026
- Coordinate daily office operations including opening and closing procedures, ensuring organizational readiness and compliance with internal protocols.
- Manage incoming and outgoing mail, packages, and official correspondence, maintaining accurate distribution and timely processing of documents.
- Serve as a primary point of contact for customer, vendor, and tenant inquiries via phone and email, ensuring timely and professional communication.
- Support business development efforts by identifying and assisting with new vendor and customer account onboarding in alignment with organizational needs.
- Process Return Merchandise Authorizations (RMA), facilitating communication between vendors and customers and tracking resolution through credit issuance.
- Provided tenant relations support by addressing inquiries and maintaining service quality to enhance overall customer experience.
- Create and maintain tenant-facing office signage and internal communications to support facility operations.
- Collect and process monthly rent payments, issue receipts, and maintain accurate financial records and documentation.
- Supported human resources functions by screening and processing new hire applications, verifying criminal background checks, and completing I-9 employment eligibility verification to ensure compliance with federal regulations.
- Assisted with payroll processing by ensuring employee data accuracy and timely submission, adhering to company payroll schedules and policies.
HR Assistant
DHR Health
Edinburg, TX
08.2021 - 01.2023
- Maintained accurate HR records while ensuring confidentiality of sensitive employee and personnel information.
- Coordinated onboarding for employees and contract personnel, ensuring accuracy in documentation and efficient system entry for a smooth transition.
- Conducted first-level employee relations support, resolving inquiries and escalating complex issues to HR leadership as needed.
- Verified licensure, certifications, registrations, and background checks to ensure employee eligibility prior to work authorization.
- Facilitated communication between employees and management, enhancing relationships and addressing concerns effectively.
- Executed employment eligibility compliance tasks, including E-Verify entry and I-9 form maintenance, ensuring adherence to legal standards.
- Created and issued employee ID badges to facilitate secure access to company facilities. and supported credentialing processes as required.
- Completed employment verification requests and responded to internal and external inquiries in accordance with confidentiality standards.
- Identified and resolved discrepancies in onboarding and personnel processing for employees, transfers, and contract staff.
- Utilized state and federal systems (including E-Verify and Attorney General databases) for required employment compliance reporting.
- Delivered general HR administrative support and assisted with additional departmental duties.
On Site Operations Assistant
Express Employment Professionals
McAllen, Texas
08.2018 - 05.2021
- Oversaw daily warehouse and departmental operations, ensuring efficient workflow coordination and compliance with procedures.
- Managed employee relations functions including hiring, termination, and performance counseling in alignment with company policies.
- Reviewed and validated weekly timecards, ensuring accuracy prior to approval and payroll processing.
- Supported payroll preparation by coordinating final approvals with department management and ensuring timely submission.
- Served as primary point of contact for employee concerns, feedback, and operational coverage needs including absences, vacations, and call-ins.
- Acted as liaison between employees and leadership, including supervisors, managers, and directors, to support operational communication and staffing needs.
- Coordinated new assignments and ensured effective communication across departments to maintain workflow continuity.
Education
High School Diploma -
PSJA North High School
Pharr, TX05-1993
Skills
- HR Operations, Candidate Screening and Interview Coordination, Employee Relations, Full-Cycle Recruitment, Talent Acquisition, New Hire Onboarding, I-9 Administration & E-Verify, Background Screening, HR Compliance, Personnel Records Management, Payroll Support, Time Keeping Administration, Policy and Procedure Administration, Employee Documentation, Administrative Operations,
Languages
English
Full Professional
Spanish
Full Professional
Timeline
HR Operations Coordinator
Velab Co.
10.2023 - 07.2026
HR Assistant
DHR Health
08.2021 - 01.2023
On Site Operations Assistant
Express Employment Professionals
08.2018 - 05.2021
High School Diploma -
PSJA North High School